Program Supervisor

Job Type

Full-time

Description

Program Supervisor, Supportive Services for Veterans and Their Families (SSVF)

Official Title : Program Supervisor, SSVF

Department : Veteran Services

Location : Burbank

Supervised By : Operations Manager

Supervises : Yes

FLSA Status : Exempt

Salary : $66,560 to $69,000

Union : No

ABOUT JVS SOCAL & SSVF

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency, providing job training, career services, mentoring and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve dignity and economic independence through sustainable employment. JVS SoCal currently serves 40,000 to 50,000 clients annually at over 20 locations throughout Southern California. Join us in helping change lives together!

The Supportive Services for Veteran Families (SSVF) program is designed to provide supportive services to low-income veteran families at risk or experiencing homelessness. Its primary purpose is to help these families secure stable housing and prevent them from becoming permanently homeless. The program offers various services such as case management, temporary financial assistance, housing counseling, and referrals to community resources for employment / training services or assistance with benefits.

DESCRIPTION

As a member of the JVS So Cal Veterans Service Team, the SSVF Program Supervisor will be an integral part of a dedicated, specialized, and passionate group focused on improving the lives of veterans who are experiencing homelessness. Working in collaboration with the Program Manager, the Program Supervisor will oversee the SSVF program's day-to-day operations, ensuring that meaningful work is being done to positively impact the lives of veterans and their families facing homelessness.

KEY RESPONSIBILITIES

• Enable the team to deliver exceptional services by providing them with the necessary support and guidance.
• Empower case managers to create service plans focused on taking action and guide them in conducting comprehensive assessments. Help clients overcome barriers by connecting them with suitable resources.
• Identify, create linkages to, advocate for, and coordinate services for veterans.
• Monitor and evaluate veterans' progress, maintaining records in HMIS and other applicable program databases and paper records by adhering to program data collection and reporting requirements.
• Ensure appropriate collaboration and coordination of services with other JVS SoCal Veterans Services programs.
• Conduct bi-weekly audits of client files, data entry, service plans, and case notes.
• Ensure compliance with funder and company policies by reviewing supportive service submissions before seeking management approval.
• Delegate new cases to managers. Monitor their progress for successful closure.
• Establish performance requirements and personal development targets for staff evaluation.
• Regularly monitor performance by conducting weekly supervision and coaching for improvement and development.
• Attend and participate in all staff meetings, training, and case conferences.
• Assist in training staff and completing performance reviews.
• Maintain compliance with agency and funder protocols and procedures and maintain confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Maintain compliance with funder and company Waste, Fraud, and Abuse policy.
• Responsible for staying up to date with policies and training staff on program updates.
• Responsible for responding to emergency and priority situations involving staff and clients and resolving grievances with clients and community partners.
• Collaborate with Continuum of Care (CoC), VA, and other partners to ensure services are delivered efficiently.
• Responsible for timely and accurate data collection and reporting into HMIS. Ensures that all work assigned is completed professionally and timely with high levels of data integrity.
• Work with DMH VPAN Housing Coordinator to stay current on DMH and other housing options in the county.
• Performs all other duties assigned as needed for the efficient operation of the program.
• Responsible for team meeting annual performance goals.
• Able to perform duties and responsibilities with minimal supervision.
• Able to prioritize and coordinate multiple demands in a high-pressure environment.

Requirements

PHYSICAL DEMANDS

While performing the essential functions of this job, the incumbent must be able to do the following : stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.

Will work in an office environment and travel to community partners and housing sites. Must lift 15 lbs. with a fair amount of sitting, answering telephone calls, and movement within the office. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment. A valid Driver's License is required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

Salary Description

66,560 to $69,000

Salary : $66,560 - $69,000