What are the responsibilities and job description for the Network Technician position at JW Affinity IT?
Overview
We are looking for a Network Technician to join our team!
Job Description
- Three to five years of experience as a Network Technician. Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation.
- Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout.
- Support other network personnel as required with the installation/modification of network infrastructure and components. Support during off-hours and weekends may be required for maintenance windows and break/fix.
- Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. May perform first- and/or second-level problem determination first level is help desk. Interfaces with users and/or network vendors.
- Sets up and tests a variety of systems and hardware components prior to field deployment. Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair. Performs standard repairs and tests of components or equipment that can be repaired in-house. Tests incoming repaired items from vendor to ensure that repairs were properly done. Ensure compliance with standard IT security rules and regulations
Responsibilities
Primary Skills:
- Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets including:
- Logically configure network switches and tools/testing devices.
- Complete patching of circuits into switches.
- Perform network closet clean-up, switch port optimization, and survey work as needed.
- Operate network test equipment (layer 1-3).
- Monitor and take appropriate action from network alerts generated from management tools.
- Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.
Additional Skills & Experieince:
- Administer ITSM / Service Now network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests).
- Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk.
- Administer network asset tool to help assist in data integrity.
- Administer network drawings and documentation tools.
- Support after-hour network change control maintenance windows as needed.
- Assist with other network personnel to maintain well organized network equipment storage areas.
- Assist with network equipment RMA activities as needed.
- Update and maintain AutoCAD and Visio drawings.
Qualifications
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,with matching)
- Life Insurance Plan
- PTO
- Short Term & Long-Term Disability
- Internet & Phone Allowance (for applicable roles)
- Wellness Resources (EAP)
- Pet Insurance
- Work-Life balance
- Flexible Hours
- Full-Time Permanent Positions
JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.
