What are the responsibilities and job description for the BUSINESS CENTER MANAGER position at Jw Logistics Operations Llc?
Education / Licensing Requirements:
High School Diploma or equivalent. Associates Degree preferred.
Experience Requirements:
4 years distribution/logistics experience required.
Position Overview:
- Oversees the entire distribution center operations, including financial responsibilities, business growth and administration. Responsible for the distribution center workforce.
Positions reporting to this position: Warehouse Specialist.
Responsibilities:
- Responsible for the existing account base of the center, particularly in the area of major accounts.
- Responsible for establishing and maintaining exemplary service levels within the operation. (KPI, Customer Service and reporting business results.
- Manages operation expenditures to the current budget.
- Ensures current business model is managed and optimized to compete in the marketplace.
- Timely completes all reporting requirements and ensures they are received by the corporate office.
- Create day-to-day budgets on labor and hours. Communicate these labor goals effectively with the Operations Manager & Logistics Supervisor.
- Effectively Manage P&L to accommodate the locations budget regarding, labor, hours, & warehouse utilization of space.
- Manage changes with temp labor and find cost effective labor to support budget goals and operational needs.
- Establish goals and hold the team accountable for team metrics, KPIs, and performance.
- Correspond with internal team to support carrier settlements, business results, and growth of the business.
- Foster a supportive environment that is cohesive with JW Logistics 7 Cs of Culture
- Hold monthly or quarterly meetings with team to communicate goals and expectations
- Foster employee engagement by supporting employees through onboarding, offboarding, performance improvement, and employee recognition
Essential Skills/Experience
Experience of transactional or dedicated transportation models
Demonstrated account management ability
Communication with team to demonstrate and set expectations to support the team and operations
Proactive communication with customers and direct reports
Professional attitude & work ethic with direct reports
Strong work ethic
Timely and accurately handling customer needs with care
Good time management skills
Flexible, willing to work in a changing environment.
Characteristics
Self-directed and self-motivated
Sense of urgency
Change management
Strong interpersonal skills
Organized, detail oriented
Ethical; respects confidentiality; trustworthy
Displays whatever it takes attitude
Creative and innovative
Displays a high degree of competency
Working Conditions:
- Fast-paced environment.
- May be required to work various shifts.
- Requires normal vision (corrected) both close and distant.
- Requires normal hearing levels (corrected).
- Uses office equipment and machinery effectively.
- Requires normal finger dexterity for keyboarding.
- Works effectively with frequent interruptions.
- Lifting requirements of 50 lbs. occasionally.
- Minimal travel <30%.
- both verbal and written communication with internal and external partners.
Organizational Relationships:
Reports to Area Manager.
