What are the responsibilities and job description for the Front Desk Night Agent - 3rd Shift - Full Time position at JW Marriott Downtown Grand Rapids?
This is a full time position with 3rd shift hours, typically 11:00pm - 7:00am. Pay rate is $18.50. Weekend availability is required.
This position is eligible for full benefits (medical, dental & vision), Daily Pay, 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
This role provides the highest level of service for all of our guests in the front office (Front Desk, Concierge, PBX). This professional will be able to effectively work in all front office areas to solve and serve any guest needs. While working efficiently and effectively this position displays above and beyond care for all associates and guests that they may come in contact with, while maintaining a professional manner.
ESSENTIAL FUNCTIONS
Operate SMS lodging system.
Check-in and checkout large volume of guests.
Manage phone calls from guestrooms/outside lines/internal calls
Advanced knowledge of Grand Rapids/greater Grand Rapids area.
General knowledge of booking reservations.
Ability to build guest relationships.
Ability to recommend and identify opportunities for guests.
Ability to work and handle food.
Resolve guest concerns at first contact.
Advance knowledge of hotel outlets and operations.
Follow cash handling/banking outlined by general cashier.
Attend departmental meetings.
Follow AHC handbook policies and standard operating procedures.
Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
Ensuring the quality and level of service that the General Manager, Guest Care Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies.
Reads or listens to Daily Beat.
Uses other AHC hotels and staff as resources.
Must be or become TIPS certified.
Complete all daily responsibilities/cleaning task list.
Reporting any unusual behavior or issues to management.
DAILY RESPONSIBILITIES
Daily check-in/out.
Answering phone calls.
Following a checklist and all procedures.
Handling confidential guest information.
Follow our hotel green policies.
Ensure trash/recyclables are taken out.
Follow AHC guest service standards.
Actively work with department staff, while following all departmental rules.
Any other additional responsibilities that may be asked by General Manager, Manager on Duty or Supervisor.