What are the responsibilities and job description for the Team Leader Housekeeping FT position at JW Marriott Hotel Grand Rapids?
Job Description
Job Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is a full time position with 1st hours. This position is eligible for full benefits (medical, dental & vision), DailyPay, 401K, paid vacation, tuition reimbursement, free downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
Creating guest’s satisfaction by the detailed inspection of each guest room that is assigned. To supervise the work of others.
ESSENTIAL FUNCTIONS
Inspect guest rooms to quality standards put in place
Able to work alone or in a team atmosphere
Excellent customer service skills
Effective listening skills
Professional
Well groomed, must adhere to Amway Grand Plaza standards
Organizational skills
Able to work and adapt to a fast paced environment
Able to work varied shifts, including weekends and holidays
Detail Oriented
Attend departmental meetings.
Follow AHC handbook policies and standard operating procedures.
Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
Reads or listens to Daily Beat.
Reads and understands all memos that pertain to the housekeeping department.
Uses other AHC hotels and staff as resources.
Complete all daily responsibilities / cleaning task list.
DAILY RESPONSIBILITIES
Inspect guest rooms to quality standards put in place
Critique employee performance and productivity
Assign daily work to employees
Handle guest requests
Work with other departments to ensure guest satisfaction
Work with housekeeping managers to ensure proper productivity and quality standards
EDUCATION and / or EXPERIENCE
High school diploma or equivalent preferred
related experience is preferred.
