What are the responsibilities and job description for the ASSISTANT BANQUET MANAGER position at JW Marriott Miami?

Job Description

Location :

JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA

Belong

Be a part of an inclusive environment
Be your authentic self
Be a part of something bigger than you
Be a part of a community far beyond our walls

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Compensation : Salary

Schedule : Full-Time

Position Type : Management

Benefits

Health Insurance

Dental and Vision

Paid Time Off

401K

Parking and Metro Reimbursement

Travel Perks and Benefits

Recognition and Rewards

Growth Opportunities

Holiday pay

Free Meals

Free uniforms

Free life insurance

Free short-term disability

Exclusive Discounts via LifeMart

and much more!

JOB SUMMARY

The Assistant Director of Banquet Operations leads the Food and Beverage service of events and the corresponding staff. Ensures consistency and the highest level of service by training and developing staff and executing the requirements of events based on catering service standards. As an assistant department head, uses leadership skills to coach and develop staff.

JOB SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position :

Banquet Operations

Manages departmental inventories and assets including par levels and maintenance of equipment.

Orders supplies for the department, e.g., china, glass, silver, buffet presentations, props, and other service equipment needs

Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.

Conducts monthly department meetings with the Banquet captains and associates.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Schedules banquet service staff to forecast and service standards, while maximizing profits.

Maintains attendance log for banquet associates.

Maintains and enforces established sanitation levels.

Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).

Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.

Guest Satisfaction

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.

Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.

Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.

Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensures associate awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.

Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers : https : / / www.youtube.com / user / MarriottJobs

JW Marriott Miami

Website : https : / / www.marriott.com / hotels / travel / miajw -jw-marriott-miami /

Instagram : https : / / www.instagram.com / jwmarriottmiami / ?hl=en

Facebook : https : / / www.facebook.com / JWMarriottHotelMiami /

Twitter : https : / / twitter.com / jwmarriottmia?lang=en

Maps : https : / / www.marriott.com / hotels / maps / travel / miajw -jw-marriott-miami /

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

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What are the responsibilities and job description for the ASSISTANT BANQUET MANAGER position at JW Marriott Miami?

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