Assistant Front Office Manager

Location:

JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA

Belong

• Be a part of an inclusive environment
• Be your authentic self
• Be a part of something bigger than you
• Be a part of a community far beyond our walls
  
  

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Compensation: Salary

Schedule: Full-Time

Position Type: Management

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• …and much more!
  
  

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Position directs and works with managers and associates to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and associate satisfaction and maximizes the financial performance of the department.

JOB SPECIFIC TASKS

• Functions in place of the Front Office Manager in his/her absence.
• Ensures compliance with all Front Office policies, standards, and procedures.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers associates to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on the quality of products, service levels, and overall satisfaction.
• Gives appropriate feedback to improve individual hospitality skills based on hospitality audit.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Strives to improve service performance.
• Utilizes an “open door” policy.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Participates in department meetings.
• Provides feedback to associates based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in the associate performance appraisal process, providing feedback as needed.
• Participates in the development and implementation of corrective action plans based on the review of comment cards and guest satisfaction results.
• Ensures associate recognition is taking place on all shifts.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Assists as needed in the interviewing and hiring of associate team members with the appropriate skills.
• Establishes and maintains open, collaborative relationships with associates.
  
  

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs

JW Marriott Miami

Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/

Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en

Facebook: https://www.facebook.com/JWMarriottHotelMiami/

Twitter: https://twitter.com/jwmarriottmia?lang=en

Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

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