What are the responsibilities and job description for the EVENT MEETING PLANNER position at JW Marriott Miami?

Job Description

Location :

JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA

Belong

Be a part of an inclusive environment
Be your authentic self
Be a part of something bigger than you
Be a part of a community far beyond our walls

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Compensation : Salary

Schedule : Full-Time

Position Type : Management

Benefits

Health Insurance

Dental and Vision

Paid Time Off

401K

Parking and Metro Reimbursement

Travel Perks and Benefits

Recognition and Rewards

Growth Opportunities

Holiday pay

Free Meals

Free uniforms

Free life insurance

Free short-term disability

Exclusive Discounts via LifeMart

and much more!

JOB SUMMARY

Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel events; primarily handles events of average complexity. Ensures all hotel events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

JOB SPECIFIC TASKS

Operations

Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.

Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and / or suggest alternatives to previous arrangements.

Oversees his / her customer experiences from file turnover through the post event phase until turnover back to sales.

Proactively identifies operational challenges associated with his / her group and works with the hotel staff and customer to solve these challenges and / or develop alternative solutions.

Leads pre-event and post-event meetings for assigned groups.

Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).

Manages group room blocks and meeting space for assigned groups.

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.)

Integrates current trends in event management and event design

Guest Satisfaction

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.

Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.

Conducts pre- and post-event meetings as required to review / communicate group needs and feedback.

Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.

Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers : https : / / www.youtube.com / user / MarriottJobs

JW Marriott Miami

Website : https : / / www.marriott.com / hotels / travel / miajw -jw-marriott-miami /

Instagram : https : / / www.instagram.com / jwmarriottmiami / ?hl=en

Facebook : https : / / www.facebook.com / JWMarriottHotelMiami /

Twitter : https : / / twitter.com / jwmarriottmia?lang=en

Maps : https : / / www.marriott.com / hotels / maps / travel / miajw -jw-marriott-miami /

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

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