What are the responsibilities and job description for the HOUSEKEEPING AIDE position at JW Marriott Miami?

Location : JW Marriott Miami | 1109 Brickell Ave, Miami, Florida, 33131, USA

Compensation : Hourly

Schedule : Full-Time

Position Type : Non-management

Benefits

Health Insurance
Dental and Vision
Paid Time Off
401K
Parking and Metro Reimbursement
Travel Perks and Benefits
Recognition and Rewards
Growth Opportunities
Holiday pay
Free Meals
Free uniforms
Free life insurance
Free short-term disability
and much more!

JOB SUMMARY

Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

JOB SPECIFIC TASKS

Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.

Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.

Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

Complete appropriate safety training and certifications to perform work tasks.

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Maintain awareness of undesirable persons on property premises.

Guest Relations

Address guests' service needs in a professional, positive, and timely manner.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Assist other employees to ensure proper coverage and prompt guest service.

Thank guests with genuine appreciation and provide a fond farewell.

Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers : https : / / www.youtube.com / user / MarriottJobs

JW Marriott Miami

Website : https : / / www.marriott.com / hotels / travel / miajw-jw-marriott-miami /

Instagram : https : / / www.instagram.com / jwmarriottmiami / ?hl=en

Facebook : https : / / www.facebook.com / JWMarriottHotelMiami /

Twitter : https : / / twitter.com / jwmarriottmia?lang=en

Maps : https : / / www.marriott.com / hotels / maps / travel / miajw-jw-marriott-miami /

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

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