Banquets Concierge

General Summary of Duties:

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.

Examples of Duties (includes but is not limited to the following):

• Review event timeline with meeting planner
• Ensure meeting rooms are clean and set properly
• Handling incoming & outgoing package requests
• Be a liaison between meeting planner and the banquet/event management team
• Assist in the operational success of events

Position Requirements:

• Ability to speak, read, write and understand English
• Professional demeanor appropriate for a luxury environment
• Must have a minimum of 1-2 years of catering, restaurant, or hospitality experience
• Proficient in Microsoft word, excel, etc.
• Must have working knowledge of point of sale systems
• Strong customer service experience, interpersonal, and communication skills are required
• Strong analytical, decision-making and problem- solving skills
• Ability to multi-task and work in a fast-paced, dynamic environment
• Ability to be flexible, adaptable and responsive to change
• Hotel opening experience highly desirable

Education:

• High school degree or equivalent; Associate and/or Bachelor’s Degree in Hospitality preferred