What are the responsibilities and job description for the Event Coordinator position at JW Marriott Nashville?
General Summary of Duties:
The Event Coordinator will be responsible for the successful coordination and production of small, local, and/or short term business including but not limited to meetings, banquets, special events, and public functions. They will serve as a liaison between the client and the hotel; this position will also be responsible for providing event coverage by assisting the Event Managers on larger meetings/events. A majority of the workweek will be spent in the office doing paperwork, answering phones and responding to emails.
Examples of Duties (includes but is not limited to the following):
- Answer incoming telephone calls and respond to telephone and email inquiries
- Execute the terms of the contract for the group/convention/program as outlined by the sales manager and per JW Marriott standards
- Work directly with the customer in setting up and following through on all details of the event
- Work closely with the client and hotel departments throughout the duration of assigned groups/conventions/programs by being available to assist the client and provide information to hotel departments at the appropriate times
- Maintain a high level of service by continually providing accurate and timely information and feedback to all supporting departments
- Adhere to all standards and procedures as outlined by JW Marriott
- Assist in the sales process where required
- Maintain the integrity of Sales & Catering at all times
- Additional duties and projects as assigned
Position Requirements:
- Ability to speak, read, write and understand English
- Professional demeanor appropriate for a luxury environment
- Two (2) or more years of experience as a Convention Center, Conference Center, or Hotel Event Coordinator or any combination of education and experience equivalent to these requirements
- Must possess general knowledge of food and beverage and service procedures, generally involving two years as a server, dining room manager, or host/hostess
- Proven ability to plan and organize events effectively, with an acute sense of detail
- Understanding of computers and applications with a strong working knowledge of Microsoft Suite
- Ability to work independently and maintain a positive attitude within a busy environment
- Excellent interpersonal and communication skills, both written and verbal
Education:
- Degree in Hotel / Hospitality Administration from a recognized University/ College/ Polytechnic Institute preferred
Typical Physical / Mental Demands:
- Long hours sometimes required
- Light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently of constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to stand walk, sit
- Must be able to bend, stoop, crouch
- Must use hands to reach, grasp, handle, pull and push
- Must have good near and far vision