What are the responsibilities and job description for the Case Manager- Enhanced Care Management position at JWCH Institute?
Salary will be determined based on qualifications, including years of experience and educational background (e.g., bachelor’s degree).
Company Mission Statement:
The Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research. This mission is being accomplished through a variety of programs and activities, such as: medical outreach and referrals for medical care, HIV services and drug treatment; health education; psychosocial assessment and intervention; primary medical care; family planning services; behavioral health services, substance use services, dental and oral health, optometry, research and more.
Position Purpose:
Join our team as an Enhanced Care Management (ECM) Case Manager and make a difference in the lives of our community's most vulnerable populations. As an ECM Case Manager, you'll provide invaluable case management services to eligible patients, including high service utilizers, individuals and families experiencing homelessness, adults with serious mental illness or substance use disorders, and individuals transitioning from incarceration. Our program's mission is to deliver comprehensive care that improves health outcomes for those who need it most. If you're passionate about making a positive impact and empowering individuals to lead healthier lives, apply now to be part of our dedicated team.
Principle Responsibilities:
- Collaborates with providers, managed care plans, the Housing Navigation Team, and community homeless service providers to offer enhanced care coordination for eligible patients and/or entities, ensuring a seamless experience and preventing duplication of services.
- Conducts comprehensive case management services, including intake and assessment, development of a comprehensive care plan, implementation of the care plan, subspecialty referrals, monitoring, and follow-up.
- Provide comprehensive assessments an intervention in the field including encampments, board and cares, hospitals and patients residents.
- Connects members to other social services/support services and provides appropriate referrals for subspecialty care (e.g., ophthalmology, behavioral health, podiatry, nutrition, health education, etc.), transportation, food, and housing. Accompanies members to office visits as needed.
- Advocates on behalf of members with healthcare professionals, utilizing motivational interviewing, trauma-informed care, and harm-reduction approaches.
- Coordinates with hospital staff on discharge plans, monitors treatment adherence (including medication), and provides health promotion and self-management training.
- Collects and enters necessary data for reporting purposes, completing and submitting monthly project activity and other reports as assigned for submission to the funding source.
- Participates in agency and community meetings related to the needs of patients and issues related to case management diseases.
- Participates in weekly case conferences with PCP's clinical supervisor and peers to assist in problem-solving related to clients and ensure that professional guidance and high-quality case management services are provided.
- Performs other duties as assigned.
Minimum Requirements:
OPTION I: Bachelor’s degree in Social Work, Sociology, Human Services or related field experience with at least 1-year experience as care coordinator, community health worker or similar responsibilities.
OPTION II: AA degree in related field and 2-3 years’ experience is Case Management or related field.
OPTION III: High School Diploma or GED with at least 3-4 years’ experience as care coordinator, housing navigation, community health worker or similar responsibilities. (Certified Community Health Worker strongly recommended)
OPTION IV: Medical Assistant Certification with at least 2-year experience in case management.
- Experience working with individuals who have multiple chronic conditions, ER visits or frequent in-patients’ admissions or experiencing homelessness.
- Electronic Health Record experience and/ Data entry skills required.
- Proficient in utilizing Microsoft Word, Excel and Power Point.
- Good communication and customer service skills.
- Must have valid CA license, vehicle and proof of insurance.
- Strong desire to work as part of multi-disciplinary team or care coordinators, LCSW, MSW, PCP’s and MAs.
- Bilingual (English/Spanish) ability strongly preferred.
Physical Requirements: This position includes administrative and clerical tasks requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30 hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
- A monthly allowance for medical, dental, and vision premiums
- Paid time off (vacation, sick leave) and 13 paid holidays
- 401(k) Safe Harbor Profit Sharing plan
- Mileage reimbursement
- Short- and long-term disability plans, life insurance, and more!
Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
