Dental Manager-CCH

About JWCH: JWCH Wesley Health Centers is a nonprofit, Federally Qualified Health Center committed to improving the health and well-being of underserved populations in the Los Angeles area. Our mission is to provide and coordinate comprehensive healthcare, health education, services, and research to enhance the lives of our community members.

Position Purpose:

The Dental Manager is responsible for managing and overseeing the daily operations of an assigned dental clinic, including the dental administrative and auxiliary teams, such as front office receptionists and dental assistants. The Dental Manager collaborates closely with the Lead Dentists, Regional Dental Manager, and Chief Dental Officer to ensure the delivery of high-quality oral health services to the Wesley Health Centers’ patient population and support the organization’s overall mission to provide accessible and high-quality dental care.

Principal Administrative Responsibilities:

1. Ensures that daily Dental Care Team Huddles are conducted each morning and that the meetings are logged for each Dental Care Team.
2. Ensures that staff maintain a high level of customer service following AIDET principles and special comfort touches.
3. Supports and trains Dental Front Office staff on business functions such as receipts, use of the Dental Sliding Fee, charges, transaction processing, and dental coding.
4. Ensures all staff, both Front and Back Office, are well-trained in the use of computers and Next-Gen modules—EPM, EDR, and EHR.
5. Collaborates with the Lead Dentist to achieve expected levels of productivity.
6. Has a full understanding of productive scheduling methods to meet goals while assisting and educating providers to achieve their personal goals.
7. Monitors patient registration, eligibility verifications, and the financial screening process in the Dental Front Office.
8. Ensures that the Front Office staff makes confirmation calls and follows up on no-shows, cancellations, referrals, unscheduled treatment plans, and recalls.
9. Oversees the appointment schedules for all dental providers.
10. Helps achieve DHSP grant goals for unduplicated clients by coordinating with onsite primary care providers, HIV Specialists, medical staff, and MCC Teams to ensure oral screenings and internal dental referrals are completed.
11. Conducts outreach activities to potential referral sources and distributes flyers and referral slips.
12. Orders monthly Dental Front Office supplies and monitors the effectiveness and efficiency of all equipment and supplies used in service delivery.
13. Manages staffing schedules at assigned clinics monthly to ensure efficiency and smooth workflow, and sends schedules to the CDO each month.
14. Manages all specialty referrals for appropriateness and notifies the Lead Dentist and CDO of any dental provider issues.
15. Supports, directs, and manages administrative and auxiliary dental staff as needed, including performance reviews, conflict resolution, employee-related matters, and corrective action plans, with the approval of the CDO and assistance from HR staff.
16. Ensures that patient grievances are documented and resolved satisfactorily.
17. Manages and facilitates the correction of open encounters and reports corrections to the assigned biller.
18. Runs the Finalized Report and the EPM/EHR Pending Charges Report daily, 30 minutes before the end of each day, and communicates any issues to the Front Office staff and Dental Providers for correction before leaving for the day. The goal is to have zero open encounters.
19. Monitors daily dental clinic productivity for all on-site dental providers and works with the Lead Dental Assistant to ensure oral screenings are performed to fill schedule gaps.
20. Works with Clinic Administrators to ensure that Medical Providers and Medical Staff engage with the same-day oral screening process and that dental screening opportunities are optimized each day from the medical side.
21. Reports to the Chief Dental Officer monthly on dental encounters, provider no-shows, same-day oral screenings, and over-the-counter collections by type (cash, check, credit card).
22. Collaborates with the Chief Dental Officer on work performance, recruitment, retention, program improvement, clinical care, and exceptional patient service.
23. Travels as necessary to meet operational needs.

Requirements:

1. High School Diploma or GED Certificate
2. Bachelor’s degree in Healthcare Administration, Business Management, or a related field is preferred.
3. CPR/BLS Current from America Heart Association. 
4. Minimum of 3-5 years of experience in dental practice management or a similar role, preferably in a community health setting.
5. Strong leadership and team management skills.
6. Excellent organizational and multitasking abilities.
7. Ability to travel from site to site as needed.
8. Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural background.
9. A minimum of 4 years of experience working in a dental office, with roles in front office and/or back office support or leadership.

Preferred:

1. FQHC or Community Health Center experience.
2. Experience with Next-Gen/EDR preferred.
3. Bilingual English/Spanish preferred
4. DA/RDA preferred

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

JWCH Institute, Inc. offers competitive salaries for all positions. Employees working 30 hours per week or more receive a monthly allowance that can be applied toward medical, dental, and vision premiums. JWCH also provides a partially funded Health Reimbursement Account (HRA), life insurance policies, accidental death and dismemberment policies, short-term and long-term disability plans, Flexible Spending Accounts (FSA) for healthcare and dependent care, employee assistance programs (EAP), generous sick leave plans, vacation time (PTO), 13 paid holidays, a 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, employee parking, and more!

JWCH Institute, Inc. Wesley Health Centers is an Equal Opportunity Employer.