Substance Use Disorder Program Manager

Company Mission:

The Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research.  The mission is being accomplished through a variety of programs and activities, such as: medical outreach and referrals for medical care, HIV services and drug treatment; health education; psychosocial assessment and intervention; primary medical care; family planning services; and research.

Position Summary:

Under the direct supervision of the Chief of Behavioral Health, the Substance Use Disorder (SUD) Program Manager supports medical, behavioral health, case management, and outreach staff in managing SUD cases. This role also provides programmatic leadership for the Substance Use Disorder Program, ensuring seamless coordination among departments and contributing to the program's overall success.

Principal Duties & Responsibilities:

1. Coordinates with all JWCH sites and providers to implement and support Substance Use Disorder (SUD) treatment and the use of medications for addiction treatment (MAT).
2. Oversees the activities of the substance abuse care team, including implementing and following up on treatment plans. Supervises, orients, and trains all SUD/MAT staff, including interviewing and hiring qualified candidates, providing counseling as needed, and conducting annual reviews.
3. Accepts calls and referrals from community-based organizations, including specialty SUD programs, hospitals, jails, and other sources.
4. Assists in writing, submitting, and managing all SUD grants to meet identified targets and ensures compliance with required reporting.
5. Monitors the quality of care by conducting documentation reviews and chart audits for SUD patients.
6. Ensures all SUD treatments comply with state and federal regulations.
7. Establishes and maintains partnerships with community service agencies to support the needs of patients in the SUD program.
8. Maintains statistics and provides monthly and quarterly reports to directors and/or grant sources as necessary.
9. Understands and applies state and federal HIPAA and CFR 42 confidentiality regulations regarding clients’ records and correspondence.
10. Works with local, state, and federal sources to advocate for removing barriers to Medication-Assisted Treatment (MAT) participation.
11. Provides training and education on SUD, medication-assisted treatment, overdose prevention, and other related topics as needed.
12. Arranges and facilitates substance abuse care team meetings and relevant staff training sessions.
13. Attends all meetings related to SUD grants as required.
14. Demonstrates courtesy, mutual respect, and compassion when interacting with others.
15. Participates annually in JWCH’s customer service training program, AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You):
    • Demonstrates an understanding of AIDET and applies it during patient encounters and team discussions.
    • Utilizes the AIDET communication framework to reduce patient anxiety, increase compliance, and improve clinical outcomes.

1. Performs other duties as assigned.

Requirements:

1. Certification in Substance Abuse Counseling from an approved organization, such as CA-DHCS.
2. Bachelor’s degree in a related field (preferred).
3. Minimum of two years of post-certification experience in the SUD/MAT field, working with underserved populations, including trauma-involved and unhoused individuals.
4. Minimum of two years of experience as a supervisor or manager overseeing SUD/MAT programs.
5. Advanced knowledge of medication-assisted treatment and opioid use disorder.
6. Knowledge of Harm Reduction, Seeking Safety, Relapse Prevention, and other evidence-based behavioral therapies.
7. A valid California Driver’s License with a clean driving record and the ability to travel to different JWCH sites.
8. Excellent oral and written communication skills.
9. Ability to work both independently and collaboratively within a multidisciplinary team.
10. Strong organizational and time-management skills.
11. Commitment to cultural competence and sensitivity in working with diverse populations.
12. Effective problem-solving skills and adaptability in a dynamic work environment.
13. Capacity for empathy and compassion in providing services to individuals facing challenges.
14. Ability to maintain confidentiality and adhere to ethical standards.
15. Flexibility to work evenings, weekends, or irregular hours as required by the position.
16. Bilingual proficiency in English and Spanish is strongly preferred.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30 hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc  Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.