What are the responsibilities and job description for the Service Center Rep position at JWM Neurology LLC?
Type : This is a full-time position. Normal working hours are Monday-Friday 8a-5p
Classification : Nonexempt
Summary / Objective : Responsible for handling incoming calls, scheduling appointments and prompt patient service.
Supervision Received :
Reports to Office Manager and / or Team leader.
Supervision Exercised : None.
Education : High School Diploma or GED
Experience : Minimum of two years of experience in telephonic customer / patient service operations, preferably in health care setting.
Essential Functions :
- Answers and screens all calls and emails per clinic guidelines; directs appropriately to Physicians, other medical personnel, administrators and support staff.
- Takes messages following guidelines related to timeliness and accuracy and processes appropriately.
- Places return calls as requested.
- Maintains physician schedules to fill openings.
- Completes clerical work associated with incoming referrals from outside medical sources.
- Processes paperwork for new clients efficiently and in accordance with protocols.
- Obtains pertinent information from new patients by asking them to complete surveys or interviews in a courteous and professional manner.
- Collects data for the admission process.
- Respects client or patient dignity and confidentiality.
- Adheres to the facility dress code and appears professional at all times.
- Respects patient confidentiality.
- Assists other departments, as directed.
- Other duties, as assigned
The jobholder must demonstrate current competencies applicable to job position.
Competencies :
No travel is required.
Work Environment :
This job operates in a clinical office setting within a confined cubical area. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is role requires one to sit, stand and walk for 8-9 hours per day. This would require the ability to lift objects up to 30 lbs., open filing cabinets and bend or stand on a stool as necessary. This role requires full range of motion, manual dexterity, and hand-eye coordination.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Requirements
Experience : Minimum of two years of experience in telephonic customer / patient service operations, preferably in health care setting.
Education : High School Diploma or GED
