What are the responsibilities and job description for the Senior Account Manager position at JWP Connatix?
About JWP Connatix:
JWP Connatix is the most comprehensive independent video technology and monetization platform, helping broadcasters, publishers, and advertisers deliver premium streaming and online video experiences while maximizing video revenue across all screens. The company offers an end-to-end platform that streamlines live and on-demand video with hybrid monetization models, unique data and insights, unmatched customer service, and the largest independent premium video marketplace, providing the entire media ecosystem with enhanced scale, transparency, and revenue.
- Our video players are embedded directly on publisher sites including Accuweather, Axel Springer, Dotdash Meredith, McClatchy, Penske Media Co., and more.
- We work with leading brands and agencies including American Express, Citi, Dentsu, Mars, UM, and more helping them target ads against our publishers' video content.
- We power streaming for over 2,000 blue-chip media companies, including 80% of the top 25 Comscore US publishers. As the largest independent global video network across CTV and OLV, we reach over 1B unique users and deliver 30B combined video plays and ad impressions every month.
The JWPC Customer Success team is responsible for driving long-term customer growth by fostering meaningful relationships and ensuring positive outcomes for our customers. Each team member manages a portfolio of SaaS customers, focusing on revenue retention and expansion through renewals, upsells, and cross-sells. Success in this role requires deep product knowledge, effective contract negotiation skills, and seamless collaboration across teams.
The Opportunity:
We are looking for an Account Manager based in the US to join our Media Accounts team. This role is essential to JWPC's growth, managing a book of business that utilizes a wide range of media-focused technology. With a consultative approach and a product-driven mindset, you will develop a deep understanding of each customer's technology needs and align them with the JWPC platform to drive measurable business results.
As a Senior Account Manager, you will:
- Serve as a trusted advisor and advocate for customers, ensuring they achieve success with JWPC's platform.
- Oversee the full customer lifecycle from onboarding and implementation to renewals, upsells, and expansion.
- Build and maintain relationships with key decision-makers and stakeholders within media organizations.
- Support product adoption and engagement, helping customers maximize the value of our platform and services.
- Work cross-functionally with Support, Product, and Professional Services teams to advocate for customer needs and improve customer outcomes.
- Utilize internal tools such as Salesforce, Zendesk, and JIRA for tracking, forecasting, and reporting.
- 5 years of experience in Customer Success, Account Management, or a related role.
- Proven ability to drive revenue retention and growth in a subscription-based business.
- Strong relationship-building, negotiation, and communication abilities.
- Ability to understand technical concepts and eagerness to learn new technology.
- Experience meeting or exceeding retention goals.
- Proficiency in CRM tools (Salesforce experience preferred).
- A collaborative mindset with a high level of integrity and professionalism.
- Experience managing software customers in the media industry.
- Knowledge of online video platforms (OVPs) and/or advertising technology.
- Background in upselling, cross-selling, and retention forecasting.
- A strategic, solutions-oriented mindset.
JWP Connatix
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, and/or disability status.
