What are the responsibilities and job description for the 2nd Shift Service Advisor position at JX Truck Center?
Job Details
Description
About Us:
At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.
Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.
Shift: Monday - Friday, 4:00 PM - 1:00 AM
Pay: $53,000 - $73,000/yr (Depending on Experience) Service Counter Incentive Program
Shift Premium: There is a $5,000.00/yr ($192.31, bi-weekly) 2nd shift differential, paid bi-weekly.
Job Purpose
The Service Advisor is responsible for serving as a liaison between the customer and technicians. This role involves providing a high level of communication with customers and co-workers, ensuring superior customer service, scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and other duties as assigned.
The Service Advisor is dedicated to honoring commitments by efficiently coordinating service appointments, creating positive experiences for customers, fostering lifelong learning through continuous education, exhibiting a pioneering spirit by implementing innovative solutions, and demonstrating good stewardship by managing resources effectively.
Essential Duties And Responsibilities
Description
About Us:
At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.
Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.
Shift: Monday - Friday, 4:00 PM - 1:00 AM
Pay: $53,000 - $73,000/yr (Depending on Experience) Service Counter Incentive Program
Shift Premium: There is a $5,000.00/yr ($192.31, bi-weekly) 2nd shift differential, paid bi-weekly.
Job Purpose
The Service Advisor is responsible for serving as a liaison between the customer and technicians. This role involves providing a high level of communication with customers and co-workers, ensuring superior customer service, scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and other duties as assigned.
The Service Advisor is dedicated to honoring commitments by efficiently coordinating service appointments, creating positive experiences for customers, fostering lifelong learning through continuous education, exhibiting a pioneering spirit by implementing innovative solutions, and demonstrating good stewardship by managing resources effectively.
Essential Duties And Responsibilities
- Process all shop repair orders by scheduling & assigning work to shop Associates.
- Document and diagnose necessary repairs by taking photographs.
- Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.
- Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
- Complete invoicing and collecting procedures in a timely manner.
- Maintain inventory of parts, paint and materials necessary for repair functions.
- All other duties as assigned.
- High school diploma or equivalent.
- Three (3) years of related automotive repair facility or heavy duty truck experience preferred.
- Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer generated business systems.
- Valid driver’s license required; CDL required, or ability to obtain.
- Dependable and reliable attendance required.
Salary : $53,000 - $73,000
