What are the responsibilities and job description for the Assistant Parts Manager position at JX Truck Center?
About Us:
At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.
Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.
Shift: Monday - Friday 7:00 a.m. - 4:30 p.m.
Job Purpose:
The Assistant Parts Manager will direct and coordinate counter and outside sales, shipping and receiving, selling, and distributing truck parts to customers at required levels of profitability.
Essential Duties and Responsibilities:
Honor Commitment:
- Deliver exceptional customer service for our retail parts business, demonstrating a commitment to customer satisfaction and exceeding expectations.
- Keep customers informed on the status of special order and back-order parts, fulfilling promises and maintaining transparent communication.
- Manage inventory levels to achieve target turns while minimizing stockouts and lost sales, demonstrating a commitment to efficient inventory management and meeting sales goals.
Create Positive Experiences:
- Greet customers and assist in parts selection, creating a welcoming and helpful environment for customers.
- Answer questions, provide price quotes, inform of companion part requirements and specials in-person and over the phone, offering knowledgeable and friendly service.
- Handle customer returns effectively and with empathy, ensuring a positive resolution to any issues.
Foster Life-Long Learning:
- Continuously expand knowledge of parts, their applications, and industry trends to provide expert advice to customers.
- Proactively seek feedback from customers and colleagues to identify areas for improvement and enhance service.
- Participate in training programs and industry events to stay informed about new products and technologies in the parts sector.
Exhibit Pioneering Spirit:
- Create sales opportunities in the parts department through proactive engagement, identifying customer needs, and suggesting solutions.
- Relieve the inventory of slow and non-moving stock by implementing creative strategies and promotions.
- Identify and suggest new products or services that could enhance the parts department's offerings and meet customer needs.
Demonstrate Good Stewardship:
- Oversee parts warranty procedures, ensuring accurate and efficient processing of claims.
- Assist with reviewing part costs and controlling retail pricing of parts with guidance from the SBU, demonstrating responsible financial management.
- Maintain a clean, organized, and safe work environment in the parts department.
Other Duties as Assigned:
- Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.
The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Minimum Qualifications:
- High School Diploma is required.
- Five 5 years of work experience in a heavy-duty truck parts department preferred.
- At least 21 years old and must have a valid driver's license with at least a 5 year driving history (a CDL is preferred).
- Ability to work effectively with peers to implement business process changes.
- Proficient skills with employee development and supervision skills, and inventory management.
- Experienced with basic software programs.
Employee Benefits:
Insurance:
- Medical - PPO and HDHP options
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) with company match
- Dental Insurance
- Vision Insurance
- Accident & Critical Illness Insurance
- Group Term Life Insurance (company paid)
- Short and Long-Term Disability (company paid)
Paid Time Off:
- Paid Time Off (PTO)
- Paid Holidays
- Volunteer Time-Off
- Paid Maternity/Paternity Leave
- Bereavement/Funeral
Compensation:
- 401(k) Retirement Plan with company match
- Incentive Programs
- Shift Differential Program
- Tool Rewards Program
- Safety shoe and glasses program
Other:
- Employee Assistance Program (EAP)
- Wellness incentives
- Company paid and provided uniforms
- Training: In-House, Instructor-Led, and Online
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
