Fleet Support Advocate

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Work Hours: Monday-Friday, 8:00am-5:00pm

Work Location: Can be located at any of our dealership locations in WI, IL, IN and MI.

Pay: $60,000-80,000/year

Job Purpose:
Under the direction of the Assistant Service Director, the Fleet Support Advocate works with dealership personnel, outside repair facilities, and customers to assist with fleet management and to maximize customer uptime.

Essential Duties and Responsibilities:
Honor Commitment:

• Manage the repair process on assigned fleets to maximize customer uptime, demonstrating a commitment to customer satisfaction and minimizing disruptions to their operations.
• Assist in dealers and customers with warranty repairs, ensuring timely and efficient resolution of warranty claims.

Create Positive Experiences:

• Assist dealership personnel and customers with breakdown assistance and customer support issues, providing timely and helpful support in critical situations.
• Educate dealer staff and customers on remote diagnostic systems, empowering them with knowledge and tools to improve fleet maintenance.

Foster Life-Long Learning:

• Monitor diagnostic systems (Smartlinq) for select fleets, utilizing technology to proactively identify potential issues and optimize fleet performance.

Exhibit Pioneering Spirit:

• Proactively address challenges related to diagnostics and repair processes, seeking innovative solutions to improve efficiency and effectiveness.

Demonstrate Good Stewardship:

• Collaborate effectively with dealership personnel, customers, and internal teams to ensure seamless service delivery and customer satisfaction.
• Adhere to safety protocols and maintain a safe working environment when providing on-site support or conducting training.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies:

• Priority Setting
• Customer Service
• Technical Knowledge

Minimum Qualifications:

• High school diploma or equivalent and two years of related work experience required.
• Experience as a technician or Service Advisor in a heavy duty truck environment.
• Intermediate Google Apps skills required
• Demonstrated organizational skills, attention to detail, and ability to work independently are required.
• Valid driver’s license required.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Experience

• 2 year(s): Experience as a technician or Service Advisor in a heavy duty truck environment.

Education

• High School or GED or better

Licenses & Certifications

• DL

Skills

• Time Management
• Relationship Building Skills
• Communication Skills