What are the responsibilities and job description for the Office Assistant position at K & B Laundry Service?
Job Title: Office Assistant
Location: K & B Laundry Service
Employment Type: Full-Time
Job Overview:
We are seeking a dedicated and highly organized Office Assistant to join our team. The ideal candidate will play a critical role in managing customer accounts by following up on past-due invoices, collecting payments, and resolving billing inquiries with professionalism and efficiency. This position requires exceptional customer service skills, the ability to work independently, and proficiency in key business software systems.
Key Responsibilities:
- Accounts Follow-Up:
- Proactively follow up with customers on past-due invoices to ensure timely payments.
- Track and document all customer interactions and payment statuses in Excel and other systems.
- Collaborate with internal departments to resolve outstanding invoice issues.
- Payment Collection:
- Contact customers regarding overdue payments and facilitate collections.
- Process payments accurately and document transactions in Business Central and Salesforce.
- Monitor accounts to ensure compliance with payment terms.
- Dispute Resolution:
- Research and retrieve supporting documentation from company systems (Salesforce, Business Central, Fieldpoint) to address customer disputes and inquiries.
- Work with customers to clarify billing issues and provide solutions.
- Escalate unresolved issues to appropriate departments as needed.
- Customer Service:
- Provide exceptional customer service while handling billing-related concerns.
- Maintain a calm and professional demeanor under pressure, ensuring a positive customer experience.
- Communicate clearly and effectively with customers via phone and email.
- System Proficiency:
- Operate effectively within Salesforce, Business Central, and Fieldpoint for tracking and managing customer accounts.
- Maintain accurate records of communications, payments received, and account statuses.
- Administrative Support:
- Utilize Microsoft Word and Excel to generate reports, correspondence, and account summaries.
- Organize and maintain documentation related to customer billing and payments.
- Assist with other office duties as assigned.
Qualifications:
- Proven experience in an office support, accounts receivable, or customer service role.
- Proficiency in Microsoft Office Suite (Word, Excel) with strong data entry skills.
- Experience with Salesforce, Business Central, and Fieldpoint is highly preferred.
- Excellent organizational skills with attention to detail and accuracy.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Problem-solving skills with the ability to research and resolve billing issues effectively.
Preferred Qualifications:
- Experience in a billing, accounting, or administrative role.
- Knowledge of collections practices and procedures.
- Familiarity with the service industry is a plus.
What We Offer:
- Competitive salary based on experience.
- Opportunities for professional growth and development.
- Supportive team environment with a focus on work-life balance.
If you are a motivated self-starter with a strong work ethic and a passion for customer service, we encourage you to apply.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $12 - $15