Clubhouse Front Desk, Terra West Management Services

Description

Company Culture & Core Values:

Terra West Management Services’ primary goal is to provide excellent service to both internal and external clients by living through our Core Values. Our culture and business thrives when each team member works positively, cooperatively and respectfully with every person we come in contact with. In addition to performing the essential functions of the position, our ideal candidate would contribute to the cultural health and overall success of the company by identifying with and promoting our Core Values.

Essential Functions:

• Receive and respond to all homeowners’ calls within 24 hours.
• Answer incoming phone calls on a multi-line call board.
• Process membership paperwork and cards to new members.
• Follow check-in procedures for resident members.
• Relay messages between the front desk and management.
• Provide excellent customer care by guiding residents to activities, finding answers to questions, and maintaining a safe, clean, and friendly environment at the Clubhouse.
• Ability to understand, interpret and apply Board of Directors’ approved policies and procedures.
• Assists in the general appearance of the Clubhouse by cleaning areas in and around the Clubhouse front desk area, keeping the equipment organized for residents to check-out and use.
• Assists in the set-up and break-down of classes, special events, and meetings.
• Provide new residents and prospective residents with Clubhouse tours.
• Ensures that the Fitness Center remains safe, equipment is used correctly, and that users follow Clubhouse policies.
• Notifies the management of worn or damaged components.
• Other duties as assigned and required.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

• Team members must have the ability to establish and maintain a productive working relationship with residents, co-workers, supervisors, and business partners
• Ensures Clubhouse facilities are opened and closed per approved hours of operation
• Maintains a professional appearance and attitude, including grooming and personal hygiene, at all times. Staff interaction with residents, guests, and visitors will be provided in a professional and courteous manner at all times.
• Must have the ability to multi-task in a fast-paced environment
• Maintain confidentiality and exercise good judgment
• Ability to deal tactfully and professionally with people in a variety of circumstances

Requirements

Minimum Qualifications:

• Graduation from high school or equivalent
• Ability to work flexible hours or shifts and holidays
• Computer proficiency in Word, Excel, and Outlook
• One year experience in the field of customer service, recreation, fitness, or related field
• Cash handling experience desirable

Preferred Qualifications:

• ActiveNet Software experience a plus
• Working knowledge of QuickPass gate access software
• Working knowledge of C3 Software
• Experience working in a large-scale membership facility

Special Requirements:

• Will be required to work evenings, weekends, and holidays if needed
• May be required to work outside under adverse weather conditions
• Ability to lift 50 lbs.

ADA Requirements:

• Ability to sit or stand at the front desk to check-in residents, guests, and visitors. Walk to conduct tours of the facility. Minimal lifting for trash removal, replace weights, move tables and chairs
• See and read small print, both on paper and a computer screen, quickly and accurately
• Ability to hear a human voice over the telephone and from 6 feet away
• Ability to move quickly and assist others in an emergency
• Ability to obtain AED/CPR/First Aid Certification

Work Posture Requirements:

• Sitting: Constantly
• Standing: Frequently
• Walking: Frequently
• Driving: N/A
• Bending (from waist): Rarely
• Crouching (squat): Rarely
• Kneeling: Rarely
• Crawling: N/A
• Climbing (stairs): N/A
• Climbing (ladder): N/A
• Twisting: N/A
• Reaching: Rarely
• Wrist Motion: Rarely

Carrying Requirements:

• Items Carried: None
• Distance: N/A
• Times Per Day: N/A
• Maximum Weight: N/A

Moving/Lifting Requirements:

• Items Moved/Lifted: N/A
• Times Per Day: N/A
• Maximum Weight: 50 lbs.

Moving/Lifting Levels/Heights:

• Floor: N/A
• Knee: N/A
• Waist: N/A
• Chest: N/A
• Overhead: N/A

Push/Pull Requirements:

• Item Name: None Frequency: N/A
• Item Name: None Frequency: N/A
• Item Name: None Frequency: N/A
• Item Name: None Frequency: N/A

Environmental Conditions:

• Inside/Outside: Yes
• Hot/Cold Temperatures: Yes
• Wet: No
• Noise: No
• Power Equipment: No
• Traffic Hazards: No
• Chemical Hazards: No
• Heights: No
• Dust: No
• Close Quarters: No
• Fumes/Odors: No

EEO/Drug Free Workplace