Project Coordination Manager

Job Summary:

The Department Manager for Project Coordination is responsible for leading and managing a team of Project Coordinators to ensure the seamless execution of residential countertop installation projects. This role emphasizes leadership, operational efficiency, and strategic planning to meet customer-centric goals. The manager will oversee daily departmental activities, provide mentorship and support to the team, and foster collaboration between departments to ensure high-quality service delivery.

To succeed in this role, you will need to have excellent people and leadership skills with a strong sense of urgency. You will need to be detail orientated, have excellent verbal and written communication skills, organizational skills, and the ability to multi-task in a fast paced environment while maintaining your composure. You will be working in partnership with clients, contractors and colleagues alike to help track, gather and dispense project related information and updates daily.

The ideal candidate will combine exceptional leadership skills with a deep understanding of project coordination processes and a commitment to enhancing both team performance and client satisfaction.

Key Responsibilities:

· Acting as a primary point of contact, promptly answer phone calls and respond to emails from customers related to the status of their respective orders throughout the lifecycle of their project.

· Effectively communicate with customers using both phone, e-mail and in-person meeting to collect missing information and project requirements.

· Lead, mentor, and manage a team of Project Coordinators, fostering a collaborative and high-performing work environment.

· Oversee the full lifecycle of residential countertop installation projects, ensuring adherence to timelines, budgets, and quality standards.

· Monitor departmental workflows, identifying areas for improvement and implementing effective solutions to enhance efficiency and productivity.

· Serve as an escalation point for complex client concerns, providing resolutions that align with company policies and customer expectations.

· Collaborate with other departments, including Sales, CAD, Scheduling, and Production, to ensure smooth project handoffs and execution.

· Develop and maintain standardized processes and best practices for project coordination activities.

· Track and analyze departmental performance metrics to measure success and identify improvement opportunities.

· Provide training and development opportunities for team members to enhance their skills and career growth.

· Manage team schedules and workload distribution to accommodate peak demand periods and staff absences.

· Ensure compliance with company policies, safety standards, and industry regulations.

Qualifications and Skills:

• Proven experience in managing teams, preferably in project management/coordination, construction, or related industries.
• Strong leadership and interpersonal skills with the ability to motivate and develop a team.
• Exceptional organizational and multitasking abilities in a fast-paced environment.
• Excellent problem-solving and critical-thinking skills.
• Strong verbal and written communication skills.
• Proficiency in project coordination software and tools (e.g., Moraware, Microsoft Office Suite).
• Detail-oriented with a focus on delivering high-quality results.
• Ability to handle escalations calmly and professionally while ensuring client satisfaction.
• High school diploma or higher education (a degree in Business Management or a related field is preferred).

The Ideal Candidate Would Have the Following:

· Must possess exceptional leadership skills

· Has a deep understanding of Project Coordination processes

· Must possess good decision-making skills, be highly organized and detail orientated.

· Possess exceptional customer service and interpersonal skills.

· Ability to listen and calmly respond to questions and/or complaints from clients.

· Possess excellent verbal and written communication skills.

· Self-motivated and a professional attitude

· High level critical thinking, problem solving, and follow through.

· Ability to adapt to a changing daily schedule.

· Ability to work extended hours as needed.

· Strong attention to detail and ability to work independently.

· Enjoy problem solving in a fast-paced environment.

· Be comfortable with technology and have the ability to type.

· Be a team player who builds great working relationships.

· Must be able to pass a drug test and possess a valid driver’s license.

Working Conditions

While performing the duties of this job, the employee will be exposed to normal office environments, however, brief periods on the production floor should be expected. Appropriate safety equipment will be provided. Frequently operates a computer, enters data into systems, verifies information, etc… The noise level is usually moderate.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit for long periods, use hands and arms with frequent repetitive motions. The employee is occasionally required to stand and walk and must be able to see, speak and hear.

Specific vision abilities required by this position include close vision, color vision and ability to adjust focus as it relates to working at a computer.

Why Join Our Team:

With the growth of the company, new and exciting projects are limitless and we are looking for someone with the skill set, creativity and customer service skills to continue helping us grow. This position brings opportunities to work with and learn from other experienced industry professionals while working for a state of the art manufacturing facility featuring some of the most advanced equipment available.

We continue to employ great employees by:

• Offering a full-time position with competitive pay based on experience and qualifications, job stability, and opportunities for advancement
• Having a comprehensive benefit package that includes:
• Health Insurance with employer premium contributions
• Dental/Eye insurance
• Life Insurance
• Short Term Disability
• Paid time off
• Holiday Pay
• 401K, with employer contribution

We are proud to be an EEO/AA Employer/

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Project Coordination: 1 year (Preferred)
• Leadership: 1 year (Preferred)

Work Location: In person

Salary : $60,000 - $85,000