What are the responsibilities and job description for the Field Service Technician II - Contiguous US Travel position at K Group Companies?
Field Service Technician II Overview:
The Field Service Technician Level II is expected to have mastered the core responsibilities and expectations of a Level 1 FST including demonstrated field experience, working knowledge of low voltage and control systems, and possesses the advanced skills, training, certifications, and leadership abilities necessary to perform high-quality onsite systems inspections and testing, certifying and servicing a variety of low voltage platforms and system types.
The role has a primary focus rooted in onsite performance testing, systems certification, life cycle replacement, and servicing of multiple life-safety and security related platforms including networking, alarm communications and controls, flame and gas detection, and video management systems. Equally important is the expectation that the FST Level 2 demonstrates proficiency in other soft skills like communication, problem solving, adaptability, teamwork, critical thinking, creativity.
Field Service Technician II Responsibilities:
Execute all Level 1 installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of inspection, testing, service, and installation.- Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
- Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
- Demonstrate leadership, fostering a collaborative environment that encourages growth and productivity
- Maintain high standards for yourself and others, actively seeking feedback for continuous improvement
- Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
- Showcase abilities for standards adoption and leadership across multiple systems and platforms. Including, basic networking (switches, firewalls, wireless bridges) , basic fire alarm and controls, cellular communications, and video surveillance.
- Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
- Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
- Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
- Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description
Field Service Technician II Qualifications:
NICET Level I certification is preferred- Certifications and experience related to Installing, programming, and Servicing Honeywell Fire Alarm platforms and related, preferred
- Experience in basic networking; ie. the installation, configuration, troubleshooting and service, having a working knowledge of a wide range of basic network and IT elements including fiber optics and category cable infrastructures, network switches, firewalls, Ethernet/POE Extenders and Appliances, and maintaining physical security systems related servers and client computers), preferred
- Ability to read architectural drawings
- Previous experience completing projects within scope and budget
- Previous experience using a professional services platform (PSA) that had a service-ticket process used to capture time, expenses, and effective notes
- Excellent communication skills
- Must have valid US Driver’s license
- Travel most weeks throughout the U.S, and most weekends at home
- Comfortable and skilled in performing tasks at heights utilizing ladders and a range of lifting equipment
About K Group Companies
K Group is a locally owned and operated group of technology companies that was established in 1980 and located in Grand Rapids, MI. We proudly serve clients across the United States, with a strong focus on Michigan. Our expertise spans a wide spectrum of technological services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusiveness.
Why Work Here?
“Great focused team environment.”
For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!
Whether we are helping customers secure their environment, beating each other at MarioKart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!”
Compensation and Benefits
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VTO)
- 100% employer paid family health insurance premium
- 100% employer paid disability insurance
- 100% employer paid dental & vision insurance
- 401k with Safe Harbor contributions from company annually
- Profit sharing opportunities
- Bonus programs
