What are the responsibilities and job description for the Service Desk Management position at K&K Global Talent Solutions Inc.?
Job Description
Provides telephone, in-person and remote support to end-users.
Monitors ticketing system and completes tickets in a timely manner.
Install and deploy new PCs, Notebooks, including data migration.
Install all peripheral components such as printers, scanners and disk drives Loads appropriate software packages such as operating systems, networking components and office applications
Identifies and fixes the hardware and software needed to satisfy user requirements.
Assists in the customization and adaptation of existing programs to meet user's requirements Connects users to networks and provides initial training in facilities and applications
Coordinates activities with network services and information systems groups Coordinates with vendor (software/hardware) to troubleshoot issues or get the spare parts.
Knowledge of Audio visual components is an added advantage. Travels between sites to perform assigned duties Basic Knowledge: Microsoft Office 2010, 2013, 2016, Office 365Microsoft Windows 7 Pro Microsoft Windows 10 Basic PC, Printer, and network trouble shooting Help Desk ticketing systems Active Directory
Competencies: Service Desk Management
