What are the responsibilities and job description for the iManage Engineer position at K&L Gates?
Job Summary
Job Description
At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.
We are seeking an iManage Engineer to join the team. As a member of K&L Gates Information Technology Department, the iManage Engineer is a key member of the firms Enterprise Applications Team. This role is primarily responsible for the day-to-day engineering, security, design, and escalated daily support functions of the Firm’s iManage Document Management Systems and related Applications.
Key Relationships
The iManage Engineer III will work closely with the members of the Global Information Technology Teams. Building strong relationships with peer engineers and developers, application architects, project managers, business analysts, and external vendors is essential. Additionally, the iManage Engineer III will collaborate with cross-functional teams from various departments such as Records, Security, Data Governance, and Finance to ensure alignment and DMS integration of data initiatives.
Essential Duties
Engineering And Security
Deep knowledge of the legal industry, especially in areas such as Document Management Systems, financial systems, analytics, legal screens, time keeping, and legal operations.
The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.
In accordance with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act, qualified applicants for our Los Angeles and San Francisco offices with arrest and conviction records will be considered.
About The Firm
K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.
The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.
For more information or to view other job opportunities, please click here to go back to our careers page.
Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.
Benefits
K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:
The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com .
Job Description
At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.
We are seeking an iManage Engineer to join the team. As a member of K&L Gates Information Technology Department, the iManage Engineer is a key member of the firms Enterprise Applications Team. This role is primarily responsible for the day-to-day engineering, security, design, and escalated daily support functions of the Firm’s iManage Document Management Systems and related Applications.
Key Relationships
The iManage Engineer III will work closely with the members of the Global Information Technology Teams. Building strong relationships with peer engineers and developers, application architects, project managers, business analysts, and external vendors is essential. Additionally, the iManage Engineer III will collaborate with cross-functional teams from various departments such as Records, Security, Data Governance, and Finance to ensure alignment and DMS integration of data initiatives.
Essential Duties
Engineering And Security
- Responsible for the day-to-day engineering, security, design, and escalated daily support functions of the Firm’s iManage Document Management Systems and related applications.
- Write scripts/code/workflows in appropriate tools to automate the iManage platform with ease.
- Demonstrate the ability to self-learn applications, SaaS, code, and workflows by the Enterprise Applications Department.
- Troubleshoot issues to determine root cause while driving to a solution, managing tickets with external vendors and other internal teams with minimal supervision or additional support.
- Provide level III support escalation for assigned applications. Document processes, knowledge, and all correspondence internally and externally used to resolve incidents and requests in a service management system ensuring a timely resolution for the customer.
- Follow process, procedure, and policy as defined by the firm for the support of assigned applications/solutions.
- Administer, maintain, patch, and upgrade applications in a Microsoft Windows / Azure environment.
- Participate in and enforce enterprise standards, best practices, requirement gathering practices, and documentation standards.
- Work with the Senior Enterprise Applications Architect to drive use and automations out of the iManage cloud platform to help the Firm increase revenues.
- Possess a working knowledge of a Document Management Platform and the needed integrations to help the Firm run effectively and efficiently.
- Work with the Quality Assurance (QA) team and assist with testing efforts as needed. Participate in defining test cases, plans, and scripts for functional end-user testing.
- Have an understanding of AI Technologies and how they could interact with a DMS and other firm technology systems.
- Collaborate closely with members of the Global Information Technology Teams to integrate AI systems, document tools, and communication platforms with the iManage cloud platforms, enhancing the firm's collaboration and knowledge-sharing capabilities.
- Work with project managers and business analysts to understand the scope of requirements and implement solutions that meet the business requirements.
- Interface with peers and other teams as well as coach lower-level Engineers to successfully support and maintain assigned solutions.
- Expected to work, interact, and build relationships with other Enterprise Application Engineers and Developers, as well as Enterprise Architects, Project Managers, and Business Analysts to complete projects core to the firm's future vision.
- Serve as the Lead in implementing enterprise initiatives and complex 3rd party applications with little to no guidance.
- Demonstrate an aptitude to build working relationships/rapport with end users and business owners.
- Participate in enterprise-level/team projects and application engineering with little to no guidance, while coaching lower-level Engineers.
- Participate and manage the requirements gathering process – collect, review, analyze, evaluate, estimate, prioritize, and document business requirements for supported initiatives and enterprise/team projects.
- Provide technical guidance and coaching/mentoring to lower-level engineers on the team and mentor them as needed.
- Ability to work nights and weekends when assigned secondary on-call to assist on-call engineers with urgent requests and incidents, as needed.
- Must be able to self-manage workload, projects deliverables, ticket queue, support and troubleshoot applications while tracking time.
- Must be able to self-learn, troubleshoot, evaluate, and integrate applications/software/workflow with limited assistance from peers or vendors.
- Participates in or leads one or more product circles (functional product teams/technical user groups) to help support and deliver an amazing experience and new features to our customers.
- Must be able to document user stories and assign work in work management system.
- Write test scripts, provide QA and end user testing of critical business functions and applications
- B.A./B.S. in Computer Science or equivalent education/experience to provide the necessary skills to perform primary responsibilities
- Ability to multi-task, coach and mentor lower-level Engineers, work under pressure, and handle interruptions while maintaining flexibility in work assignments.
- Aptitude to effectively communicate verbally, in writing, and interact with diverse personalities while maintaining a professional attitude.
- A minimum of 6 years of demonstrated experience working with iManage systems/platforms.
- A minimum of 6 years of experience working for a professional service organization.
- Proven expertise in working on large-scale projects, ideally within the legal technology sector or highly regulated industries such as finance or healthcare.
- Experienced in working with solutions that comply with global data handling and regulatory standards, including legal-specific standards such as GDPR, HIPAA, Sarbanes-Oxley, E-Discovery, and other regional privacy standards.
- Possess a level of excellence and familiarity with the Microsoft Cloud platform tools such as Office 365 or m365, Microsoft Teams, Entra ID, Intune and OneDrive.
- A minimum of 6 years of demonstrated application support and administration or related experience in an application engineering capacity.
- A minimum of 3 years working PowerShell / PowerAutomate or like scripting language/workflow tool, with abilities to use these tools to automate support processes.
- Ability to write technical documentation and training materials for the applications supported by the Enterprise Applications team.
Deep knowledge of the legal industry, especially in areas such as Document Management Systems, financial systems, analytics, legal screens, time keeping, and legal operations.
- Demonstrated knowledge working with a wide range of cloud technologies, preferably in in the Microsoft/Azure stack.
- Advanced knowledge of KCS (Knowledge Center Support) methodology
- Possesses two or more applicable iManage Cloud Systems certifications such as iManage certified Helpdesk Analyst, Cloud Fundamentals, Universal API Developer, SPM Admin/SPM Engineer, and/or Share Admin.
- Experience understanding business workflow inside DMS systems and offering solutions to automate or optimize process.
- Flexibility to work scheduled nights and weekends, as needed.
- Effectively present ideas, projects, problems, or solutions verbally and in writing to medium-sized groups, and lead meetings when needed.
- Ability to work on/with a team where other members can be in different offices and/or time zones.
- Ability to travel, as required
- After orientation, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
- This job operates in an office setting and is largely sedentary, requiring the routine use of a computer and other standard office equipment.
- Manual dexterity required for typing, reaching and lifting of small objects, and operating office equipment.
- Frequent computer, video conferencing, and telephone use at workstation up to eight hours at a time.
- Capability to work at fast pace with unscheduled interruptions.
- Stay updated on technologies to improve configurations, troubleshoot issues, find root causes, and resolve them independently.
- Mobility within the office including movement from floor to floor.
- Ability to perform job functions in an office setting or suitable remote working location.
The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.
In accordance with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act, qualified applicants for our Los Angeles and San Francisco offices with arrest and conviction records will be considered.
About The Firm
K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.
The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.
For more information or to view other job opportunities, please click here to go back to our careers page.
Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.
Benefits
K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:
- Medical/Prescription Drug Coverage (including a Health Savings Account feature)
- Back-up Child/Elder Care and access to a caregiving concierge
- Dental Insurance
- Wellness Program
- Vision Insurance
- Pre-tax Commuting Benefits
- 401(k) Retirement Plan and Profit Sharing
- Business Travel Accident Insurance
- Short- and Long-term Disability Protection
- Pet Insurance
- Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
- Health Advocacy Services
- Paid Time Off (25-30 days per year)
- Identity Protection/Restoration and Fraud Insurance
- Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
- Student loan refinancing options and access to a student loan concierge service
- Paid Holidays (12)
- Addiction Resources
- Family Building Benefits
- Breast Milk Delivery and Lactation Support Services
- Flexible Spending Accounts
- Employees also may be eligible to receive bonuses and certain expense reimbursements
- Employee Assistance Program
- Professional Development and CLE Credit Opportunities
- 529 Deductions
- Relocation
- Accident Insurance
- Employee Referral Program
- Critical Illness Insurance
- Hybrid/Remote Work Opportunities
- Hospital Indemnity Insurance
- Perks including: Technology, Entertainment, and Travel Discount Programs
- Bereavement Leave
- All other benefits (such as leaves of absence) required by law
The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com .
Salary : $108,000 - $162,000
