What are the responsibilities and job description for the Shared Services Assistant position at K&L Gates?

Job Description

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

We are seeking a Shared Services Assistant to join the firm. The Shared Services Assistant is responsible for managing, troubleshooting, organizing, and creating documents for lawyers, paralegals, and allied professionals, ensuring seamless support in a global 24 / 7 / 365 environment. In this role, you will provide support to all K&L Gates' offices around the world.

KEY RELATIONSHIPS

Firmwide Lawyers and allied professionals.

ESSENTIAL DUTIES

Create, format, and revise Word, Excel, PowerPoint, and PDF documents to align with various style requirements;
Troubleshoot and repair problem documents, including support via remote assistance;
Add and update cross-references, tables of contents, tables of authority, and automatic numbering;
Generate comparison documents;
Transcribe various audio files, handwritten notes and dictations;
Save and manage files in the file management system;
Create diagrams and charts in Word and PowerPoint;
Assist with mailings by creating mail merged documents and labels;
Perform word-for-word checks of documents converted from PDFs to assure accuracy;
Record time entries for lawyers, paralegals, and other timekeepers;
Assist with data entry, formulas, and sorting features via Excel, and
Assist with creating tickets for and managing the request queue.

EXPERIENCE SKILLS REQUIRED

High school diploma or equivalent. College degree or some college preferred;

Prior relevant experience in a professional environment; legal industry experience strongly preferred;

Advanced knowledge of MS Office and Adobe Acrobat Professional required;

Demonstrated ability to produce accurate documents in a fast-paced, 24 / 7 / 365 deadline-oriented environment;

Excellent verbal and written communication skills;

Demonstrated commitment to confidentiality, integrity, and sensitivity;

Dedication to delivering high quality customer service;

Demonstrated ability to understand and follow specific, detailed instructions;

Ability to learn new technologies; and,

Ability to self-manage in a remote environment with demonstrated history of innovative thinking, proactive planning, and being a team player.

ADDITIONAL ABILITIES REQUIRED

Anticipate, plan, and prioritize work;

Manage competing demands to meet deadlines;

Exhibit flexibility in high pressure situations;

Work overtime when business needs dictate to meet deadlines;

Demonstrate a desire to learn new procedures and software packages as business evolves; and

This job operates in a remote environment and is largely sedentary, requiring the routine use of a computer and other standard office equipment. High-speed internet, and a quiet dedicated workspace is required.

Compensation Salary is $48,000 - $72,000

The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

ABOUT THE FIRM

K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.

The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.

For more information or to view other job opportunities, please click here to go back to our careers page.

Notice : We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.

BENEFITS

K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include :

Medical / Prescription Drug Coverage (including a Health Savings Account feature)

Back-up Child / Elder Care and access to a caregiving concierge

Dental Insurance

Wellness Program

Vision Insurance

Pre-tax Commuting Benefits

401(k) Retirement Plan and Profit Sharing

Business Travel Accident Insurance

Short- and Long-term Disability Protection

Pet Insurance

Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)

Health Advocacy Services

Paid Time Off (20 days / year through first 4 years of employment; 25 days / year after 5 years of employment)

Identity Protection / Restoration and Fraud Insurance

Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)

Student loan refinancing options and access to a student loan concierge service

Paid Holidays (12)

Addiction Resources

Family Building Benefits

Breast Milk Delivery and Lactation Support Services

Flexible Spending Accounts

Employees also may be eligible to receive bonuses and certain expense reimbursements

Employee Assistance Program

Professional Development and CLE Credit Opportunities

529 Deductions

Relocation

Accident Insurance

Employee Referral Program

Critical Illness Insurance

Hybrid / Remote Work Opportunities

Hospital Indemnity Insurance

Perks including : Technology, Entertainment, and Travel Discount Programs

Bereavement Leave

All other benefits (such as leaves of absence) required by law

EQUAL EMPLOYMENT OPPORTUNITY

The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person's race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm's policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com.

Salary : $48,000 - $72,000

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