What are the responsibilities and job description for the Retail Operations Manager position at K&L Wine Merchants?
About Us
K&L Wine Merchants is widely recognized as one of the leading independent wine retailers in the United States. We offer a world-class selection of wine, spirits, and beer at four retail locations and through our website. We are a growth-minded company made up of a tight-knit team dedicated to providing excellent, knowledgeable service to our loyal customers. If you are seeking an exciting career and an ‘all-access pass’ to the business and culture of wine and spirits, K&L Wine Merchants is the perfect match!
What We're Looking For
We are seeking a Retail Operations Manager to be responsible for oversight of the retail warehouse facility, day-to-day operations, and team performance. This individual will drive success by ensuring the team is performing in alignment with company objectives and business needs by consistently setting expectations, modeling best practices, delegating responsibilities, coaching, and evaluating the performance of direct reports. The Retail Operations Manager fosters a customer-centric environment, with teams committed to accurate and timely order fulfillment and inventory management. Additionally, this candidate will facilitate operations company-wide by providing professional and prompt interdepartmental support.
Benefits
K&L Wine Merchants is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other status protected by law.
K&L Wine Merchants is widely recognized as one of the leading independent wine retailers in the United States. We offer a world-class selection of wine, spirits, and beer at four retail locations and through our website. We are a growth-minded company made up of a tight-knit team dedicated to providing excellent, knowledgeable service to our loyal customers. If you are seeking an exciting career and an ‘all-access pass’ to the business and culture of wine and spirits, K&L Wine Merchants is the perfect match!
What We're Looking For
We are seeking a Retail Operations Manager to be responsible for oversight of the retail warehouse facility, day-to-day operations, and team performance. This individual will drive success by ensuring the team is performing in alignment with company objectives and business needs by consistently setting expectations, modeling best practices, delegating responsibilities, coaching, and evaluating the performance of direct reports. The Retail Operations Manager fosters a customer-centric environment, with teams committed to accurate and timely order fulfillment and inventory management. Additionally, this candidate will facilitate operations company-wide by providing professional and prompt interdepartmental support.
Benefits
- Highly competitive salary
- 8 paid holidays
- Medical/Dental/Vision insurance - K&L pays 100% of individual premium
- 401k plan, with company contribution
- 3 weeks of paid time off per year – time off accrual increases at 5 years of service
- Generous product discount
- Employee parking
- Manages and participates in all processes within the department including but not limited to order: fulfillment, inventory control and transfers, shipping, receiving, pick/processing, and customer service.
- Executes and implements all company initiatives; clearly communicates objectives and priorities to the team.
- Creates daily schedules in accordance with business needs; demonstrates adaptability in delegating daily team activities to align with business volume and company priorities.
- Maintains a safe and organized facility; coordinates with internal/external parties to complete maintenance requests and projects.
- Cultivates a customer-first culture; ensures the team understands how the quality of their work impacts customers, colleagues, and business outcomes.
- Collaborates professionally with internal teams (e.g. Operations, Buyers, Customer Service, Auction, Retail) to fulfill customer needs.
- Exhibits skillful troubleshooting abilities; acts as the ultimate point of escalation for all non-standard orders and customer service issues.
- Coaches and develops team members on a daily basis; undertakes corrective and/or disciplinary action when necessary.
- 2-4 years of experience managing a team in the retail or warehouse environment.
- Ability to lift and carry up to 50 lbs.
- Ability to stand and walk for up to 8 hours per day.
- Ability to repeatedly lift, push, pull, bend, stoop, twist, and kneel.
- Ability to load, unload, and operate a hand truck safely.
K&L Wine Merchants is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other status protected by law.
