What are the responsibilities and job description for the Service Writer Advisor Job at K&M Lawn, Garden and Arborist Supplies in Culpeper position at K&M Lawn, Garden and Arborist Supplies?

Job Description

About us

K&M Lawn Garden and Arborist Supplies is a small business in Culpeper, VA. From grass to trees, we aim to please! We strive to help our customers select the right mower, tractor and outdoor equipment product to meet their needs. We are professional, agile and customer-centric.

Voted BEST Lawn and Garden Store in the Best of the Best of Culpeper for 10 years in a row!

Our work environment includes :

Modern office setting
Food provided
Casual work attire
On-the-job training

Job Summary

We are seeking a skilled Service Advisor to join our team. The ideal candidate will have a strong background in automotive or Outdoor Power equipment repair and excellent customer service skills. As a Service Advisor, you will be responsible for providing exceptional service to customers, recommending necessary repairs, and ensuring customer satisfaction.

Responsibilities

Greet customers and provide them with information on available services

Listen to customers' concerns and accurately document issues

Look up parts

Keep customer updated on status, price, parts availability and estimated time frame of repairs.

Pull & fill parts orders for all shop repair work

Answer questions about service schedule setup appointments

Write Service Tickets

Provide accurate estimates for repairs and communicate with customers regarding recommended services

Upsell additional services or maintenance as needed

Coordinate with service technicians to ensure timely completion of repairs

Keep customers informed of the status of their vehicles throughout the repair process

Qualifications

Decision Maker / Problem Solver

Previous experience in an automotive dealership or repair shop preferred

Knowledge of repair processes

Strong mechanical knowledge to accurately assess vehicle issues

Excellent communication and customer service skills

Strong organizational skills

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Join our team today and be part of a dynamic environment where your skills and expertise will be valued!

Job Type : Full-time

Pay : $16.00 - $19.00 per hour

Expected hours : 40 per week

Benefits :

401(k)

401(k) matching

Employee discount

Health insurance

Paid time off

Shift :

8 hour shift

Work Days :

Monday to Friday (8-5) and every other Sat (8-12)

License / Certification :

Driver's License (Preferred)

Ability to Commute :

Culpeper, VA 22701 (Required)

Salary : $16 - $19

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Service Writer Advisor Job at K&M Lawn, Garden and Arborist Supplies in Culpeper

What are the responsibilities and job description for the Service Writer Advisor Job at K&M Lawn, Garden and Arborist Supplies in Culpeper position at K&M Lawn, Garden and Arborist Supplies?

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