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Service Writer Advisor Job at K&M Lawn, Garden and Arborist Supplies in Culpeper

K&M Lawn, Garden and Arborist Supplies
Culpeper, VA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/28/2025

Job Description

Job Description

About us

K&M Lawn Garden and Arborist Supplies is a small business in Culpeper, VA. From grass to trees, we aim to please! We strive to help our customers select the right mower, tractor and outdoor equipment product to meet their needs. We are professional, agile and customer-centric.

Voted BEST Lawn and Garden Store in the Best of the Best of Culpeper for 10 years in a row!

Our work environment includes :

  • Modern office setting
  • Food provided
  • Casual work attire
  • On-the-job training

Job Summary

We are seeking a skilled Service Advisor to join our team. The ideal candidate will have a strong background in automotive or Outdoor Power equipment repair and excellent customer service skills. As a Service Advisor, you will be responsible for providing exceptional service to customers, recommending necessary repairs, and ensuring customer satisfaction.

Responsibilities

  • Greet customers and provide them with information on available services
  • Listen to customers' concerns and accurately document issues
  • Look up parts
  • Keep customer updated on status, price, parts availability and estimated time frame of repairs.
  • Pull & fill parts orders for all shop repair work
  • Answer questions about service schedule setup appointments
  • Write Service Tickets
  • Provide accurate estimates for repairs and communicate with customers regarding recommended services
  • Upsell additional services or maintenance as needed
  • Coordinate with service technicians to ensure timely completion of repairs
  • Keep customers informed of the status of their vehicles throughout the repair process
  • Qualifications

  • Decision Maker / Problem Solver
  • Previous experience in an automotive dealership or repair shop preferred
  • Knowledge of repair processes
  • Strong mechanical knowledge to accurately assess vehicle issues
  • Excellent communication and customer service skills
  • Strong organizational skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Join our team today and be part of a dynamic environment where your skills and expertise will be valued!

    Job Type : Full-time

    Pay : $16.00 - $19.00 per hour

    Expected hours : 40 per week

    Benefits :
  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off
  • Shift :

  • 8 hour shift
  • Work Days :

  • Monday to Friday (8-5) and every other Sat (8-12)
  • License / Certification :

  • Driver's License (Preferred)
  • Ability to Commute :

  • Culpeper, VA 22701 (Required)
  • Salary : $16 - $19

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