Warranty Supervisor

Description

Job Summary

The Warranty Supervisor works under the direction of the Operations Project Manager and is responsible for ensuring we make the customer the most important person in our business; responsible for ensuring all warranty adjustments, issued credits and scheduled vendor pickups are handled efficiently, accurately and in a timely manner.

Job duties and responsibilities

1. Supervise, train, develop, coach employees handling warranty adjustments.  
2. Responsible for maintaining high levels of employee morale and motivation with team members.  
3. Responsible for managing and resolving conflict in the work environment by using the company values as a guide.
4. Responsible for overseeing the thorough inspection of tires with detail and accuracy and complete claim forms.  
5. Follow up with vendors and ensure credits are issued accurately and in a timely manner. 
6. Ensure carriers are scheduled to pick up adjustment tires to numerous vendors in a timely manner.
7. Ensure all bill of ladings are prepared accurately and in timely manner and stored in company database.
8. Ensure all adjustment tires are accurately labeled with claim form number to ensure duplicate paperwork is available for each tire that is sent back to the vendor.
9. Ensure damage stock tires are allocated immediately to prevent an oversell or shortage.
10. Talk to vendors to verify correct information with authorization codes and warranty processes.
11. Must ensure all adjustment policies are kept up to date with each vendor.
12. Must be licensed and able to use forklift / clamp truck / picker.
13. Must be able to communicate in a positive, courteous manner with all customers / employees. 
14. Contact vendors and schedule training.  
15. Responsible for managing and resolving conflict in the work environment by using the company values as a guide.
16. Perform other duties as appropriate and assigned.
17. Support company goals and uphold K&M values.  
18. Make the customer the #1 person in our business by providing quick, friendly and accurate service.  

Job Requirements

1. Must be able to lift and move passenger and truck tires weighing 75 lbs.
2. Must be able to kick and load tires on a consistent basis as needed. 
3. Ability to learn tire knowledge.
4. Ability to work in a multi-task environment.
5. Ability to use MaddenCo efficiently.
6. Ability to use Web Link & Intranet.
7. Ability to plan, prioritize and organize a team to achieve a common strategy.
8. Ability to communicate with employees written and verbally.
9. Ability to work on a computer and use Word / Excel.
10. Present a clean, neat, professional appearance/image/environment
11. Keep the adjustment area clean and organized

Minimum Qualifications

High School Diploma or equivalent

3 years of Supervisory experience preferred

K&M Tire is an Equal Opportunity Employer.