Hospitality Manager

KPOT Front-of-House Manager:

As the Front-of-House Manager, you will handle ensuring exceptional guest experiences, managing the front-of-house team, and maintaining a welcoming and efficient dining environment. The ideal candidate should possess strong leadership skills, have a passion for delivering outstanding service, and thrive in a fast-paced restaurant setting.

1. Team Supervision:

• Supervise and coordinate daily restaurant operations to ensure efficient and high- quality service.
• Monitor team members’ performance, providing feedback and coaching to enhance their skills and promote continuous improvement.
• Create and maintain staff schedules, ensuring appropriate coverage for each shift.

2. Hiring and Onboarding Process:

• Set up interviews for potential new team members and plan for success with thorough training to ensure consistent service quality for customers.

3. Communication and Coordination:

• Address and resolve guest inquiries, concerns, and complaints, ensuring a high level of satisfaction.
• Coordinate with staff to ensure compliance with all health and safety regulations including food handling and sanitation procedures.

4. Guest Satisfaction:

• Pay attention to guest preferences and accommodate specific requests as needed.
• Maintain a strong presence on the floor, taking appropriate action to resolve issues promptly and effectively.
• Actively oversee online ratings on Google, Yelp, TripAdvisor, etc. to ensure customer satisfaction.

5. Managerial Duties:

• Stay updated on industry trends, including new menu items, service techniques, and technologies, and make recommendations for improvement.
• Prepare reports on sales figures, labor costs, customer feedback, and other relevant metrics and present them for manager review.
• Handle cash transactions, including reconciling cash registers, ensuring accuracy.

Qualifications and Skills:

• Proven experience in a managerial role within the restaurant industry, preferably as a
• Front-of-House Manager or Restaurant Manager.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent customer service and communication skills, with the ability to interact with guests in a professional and friendly manner.
• Exceptional problem-solving and decision-making abilities, with the capacity to handle challenging situations with composure and efficiency.
• Solid understanding of restaurant operations, including front-of-house procedures, guest services, food handling practices and reservation systems.
• ServSafe Food Manager Certified highly recommended.

Job Type: Full-time

Pay: From $54,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Shift:

• Day shift
• Evening shift

Experience:

• Management: 3 years (Preferred)
• Restaurant: 5 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Jonesboro, AR 72404 (Required)

Ability to Relocate:

• Jonesboro, AR 72404: Relocate before starting work (Required)

Work Location: In person

Salary : $54,000