What are the responsibilities and job description for the Customer Service Representative position at K&S HEATING AND A/C, PLMB AND ELECTRIC?
Responsibilities
- Manage incoming calls and inquiries, providing excellent customer service and support.
- Coordinate logistics and dispatching of freight, ensuring timely deliveries.
- Utilize transportation management systems and GPS for efficient route planning.
- Maintain accurate records of shipments and data entry tasks.
- Collaborate with team members to optimize supply chain processes and fleet management.
- Analyze transportation data to improve operational efficiency.
Qualifications
- Strong logistics and dispatching skills
- Excellent communication and phone etiquette
- Proficient in typing and data entry
- Familiarity with transportation management systems (TMS)
- Experience with GPS technologies
Summary
As a Customer Service Representative, you will be essential in delivering outstanding team support and ensuring customer satisfaction. Your core skills in communication, phone etiquette, and data entry will enable you to effectively manage inquiries and provide solutions. The role requires proficiency in transportation management systems and GPS for efficient dispatching. Additionally, your relevant skills in Microsoft Office and analysis will enhance your ability to assist customers and streamline processes. Join our team to make a significant impact in a dynamic environment focused on exceptional service delivery.
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17 - $23