Automotive Mechanic

Role: - Automotive Mechanic

Location: Troy, MI - Onsite

Job Descriptions:

Job Description/About the job/Your Role:
Here at HCL, we are seeking skilled mechanics with advanced troubleshooting and diagnostic capabilities.
If you are the mechanic in the shop that solves the impossible, we would love to hear from you. Are you looking for a break from shop life. Are you interested in an office position that requires your skills and talents.
If you are an aspiring mechanic B level or higher, we would love to hear from you.

As a pre-assessment agent Level 3 Automotive Software Product Support, you will be responsible to provide direct support to Client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems, to supplement the escalation process through the Technical Assistance Center
Provide initial response to the dealers, acknowledging the issue
Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system
Simple to complex issues handling inquiries from the dealers and technicians with high accuracy and efficiency
You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests
You should have a working knowledge on automotive hardware, software issues, causes and remedies
You will learn and process all software systems and related hardware in-scope
You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technicians
Review and validate TSR's (Technical Service Requests) from dealers/technicians including validating issue related historical data and information in client systems
Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
Respond and act in a timely professional manner any escalations received
You will document and maintain contact records, solutions and troubleshooting steps for future reference.
You will provide training and guidance to dealer technicians on best practices for software updates and module integration.
You will stay up to date with new vehicle technologies, software releases and diagnostic tools.
You will use remote diagnostic tools to analyze and address vehicle system issues and help troubleshoot advance vehicle system faults.

Qualifications:
High School Diploma or equivalent
ASE certification in Electrical Preferred
ASE certification in Gasoline Engines Preferred
ASE certification in Diesel Engines Preferred
ASE certification in L2 Preferred
12 VDC circuits, CAN.
3-5 yrs of experience as automotive technician with software issues troubleshooting background
Seeking Lead Mechanics, A/B level mechanics

Key Skills:
Familiarity with remote support tools and cloud based diagnostics platforms.
Experience in OEM or Tier 2,3 technical support.
Reading wiring diagrams
Reading repair manuals
Troubleshooting electrical faults
Use of multi-meter and power-probe
Use of oscilloscope
Use of scan tool/laptop
Ability to pin out wiring harness
Ability to trace wiring harness
Understanding of DTCs type and hierarchy
Use of live data and PIDS
Effective verbal and written communication
Windows/Microsoft word, excel

Who we are:
We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians
Provide enhanced rapid response to Product Support and Software Technical Service Support
Our team's principle is to put integrity in everything we do, which is supported by our HCL values
Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all
We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.

About HCL:
Over the past decade, HCL has been one of the fastest-growing technology companies in the world.
What has been the source of HCL's success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First.
At HCL, employees at all levels of the organization are "Ideapreneurship," empowered to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.
Work-life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.