Demo

Webex CCE Engineer

K-Tek Resourcing LLC
Portland, OR Full Time
POSTED ON 3/28/2025
AVAILABLE BEFORE 5/28/2025

Job Details

Role :Webex CCE Engineer

Location :- Portland, OR (100% onsite)

Job Description

Expert level understanding of Webex CCE Components, solutions, Call flow and Integrations.

Expert level understanding of UCCE Components, solutions, Call flow and Integrations.

Excellent understanding in IVR Call flow management and ICM Scripting.

Excellent understanding in VOIP protocols like SIP, H.323 and MGoogle Cloud Platform.

Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other SBCs.

Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT.

Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions.

Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions.

Good Understanding of IaaS Platform and Services.

Experience in training BAU Team on learnings, case studies and other solutions.

Experience in handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA.

Provide Level-3 support to Operations and Delivery to drive incident resolution.

Provide Recommendations to improve Contact Center platform stability.

Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.

Consult on high severity incidents and complex work orders.

Should be ready to work in 24/7 business support environment.

Additional desired experience:

Third-Party Vendor Integrations with Cisco Webex CCE and Contact Center Solutions

Experience with modern cloud architectures and technologies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Webex CCE Engineer?

Sign up to receive alerts about other jobs on the Webex CCE Engineer career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$79,717 - $106,492
Income Estimation: 
$100,513 - $130,942
Income Estimation: 
$116,473 - $152,973
Income Estimation: 
$118,843 - $170,999
Income Estimation: 
$100,513 - $130,942
Income Estimation: 
$116,473 - $152,973
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at K-Tek Resourcing LLC

K-Tek Resourcing LLC
Hired Organization Address Alpharetta, GA Full Time
Job Details Job Summary Years of experience needed:1 2 yrs Dotnet; Skills: C#, WebAPI, JSON, Multi-threading, Angular, f...
K-Tek Resourcing LLC
Hired Organization Address Frisco, TX Full Time
Job Details Role- OpenShift Architect Location- Bothell, WA or Frisco, Texas (Day 1 Onsite) Job Descriptions: Responsibl...
K-Tek Resourcing LLC
Hired Organization Address Charlotte, NC Full Time
Responsibilities : Development and Administration : Design, develop, refactor / repoint, and administer Microstrategy so...
K-Tek Resourcing LLC
Hired Organization Address Frisco, TX Full Time
Job Details Role: - CyberArk Consultant with LEAD SKILLS L3 Location: - Frisco, TX Day 1 Onsite Job Descriptions: Years ...

Not the job you're looking for? Here are some other Webex CCE Engineer jobs in the Portland, OR area that may be a better fit.

Webex CCE Engineer

S2ssoft, Portland, OR

WebEX CCE Engineer

Sira Consulting, an Inc 5000 company, Portland, OR

AI Assistant is available now!

Feel free to start your new journey!