What are the responsibilities and job description for the Service Desk Analyst position at K-Tek Resourcing?
Job Description
Job Description
Responsibilities
Address IT issues / tickets raised by users for Hardware, software, and networking
Image IT equipment’s as per COE standards
Walk customers through installing applications, peripheral devices
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Record technical issues and solutions in logs
Ask targeted questions to diagnose problems
Direct unresolved issues to the next level of support personnel
Follow up with users to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Upkeep health and compliance of endpoints and IT infra
Create Purchase requests for new requirements
Create waybills to ship IT equipment
Ensure adherence to relevant company procedures and policies
Requirements
Good speaking and written language skills – English
Proven work experience 5 years as a Desktop Support Engineer or Technical Support Specialist or similar role
Hands-on experience with Windows & Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of networking, endpoint security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Exceptional Customer Service skills.
Keen attention to detail.
Able to prioritize and perform Service Desk tasks
Ability to work various shifts
Manage Client Audit Requirements and provide evidence on a timely manner
Must have a working understanding of the ITIL framework.
Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision.
Customer-oriented attitude
Degree / diploma in Computer Science (preferred)
Able to travel to different offices within / outside the country (if required)
MCSA / MCSE / CCNA would be an added advantage
Company Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.
Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".
Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300 consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
Company Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. Why K-Tek K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right". Vision / Mission At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right. K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300 consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
