What are the responsibilities and job description for the ServiceNow Administrator position at K2 Services?
POSITION SUMMARY:
We are seeking a ServiceNow Administrator with 1-2 years of IT Customer Service experience to join our team. The ideal candidate will have strong customer service, communication and documentation skills as well as experience working with ServiceNow ticketing processes. ServiceNow Administration experience a plus.
ROLES & RESPONSIBILITIES:
Responsibilities of this role include, but may not be limited to, the following:
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We are seeking a ServiceNow Administrator with 1-2 years of IT Customer Service experience to join our team. The ideal candidate will have strong customer service, communication and documentation skills as well as experience working with ServiceNow ticketing processes. ServiceNow Administration experience a plus.
ROLES & RESPONSIBILITIES:
Responsibilities of this role include, but may not be limited to, the following:
- ServiceNow Administration: Manage and support the ServiceNow platform, including customizations of applications and modules
- Incident Management: Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations
- User Support: Provide technical support and documentation to end-users
- Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency
- Documentation: Develop and maintain comprehensive documentation of configurations, changes, and processes
- Experience: 1-2 years of experience working with the ServiceNow platform in a client support role
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
- Technical Skills:
- Exposure in ServiceNow to modules such as Incident Management, Service Portal, and Service Catalog
- Knowledge documentation for support team and end users
- Knowledge of ITIL best practices and framework
- Soft Skills:
- Strong problem-solving, critical thinking and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
- Experience: Experience in a technical customer support role within an enterprise environment
- Knowledge: Familiarity with additional ServiceNow modules like Problem Management, Change Management, Asset Management, or Customer Service Management
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