Technology Account Manager (TAM) (Denver)

Job Title: Technology Account Manager (TAM)

Location: Denver, Colorado (On-Site local candidates only)

Employment Type: Full-Time

About K3 Technology

K3 Technology is a leading IT services company dedicated to helping medium to large-sized businesses optimize their IT infrastructure. We provide managed servicesincluding end-user support, cloud migrations, disaster recovery, and strategic planningso our clients can focus on growing their businesses.

Our Technology Account Managers (TAMs) play a critical role in ensuring our clients receive proactive, strategic IT support that aligns with their business objectives. We foster a culture of transparency, accountability, and continuous learning, ensuring our team has the resources to thrive.

Position Summary

As a Technology Account Manager (TAM), you will serve as the primary point of contact for assigned clients, building long-term relationships and ensuring their IT needs align with their business goals. You will be responsible for managing client expectations, conducting IT audits, identifying risks, and facilitating proactive planning.

A successful TAM at K3 Technology is highly organized, client-focused, and possesses strong technical insight to guide clients through IT decision-making. This role requires a balance of business acumen and IT service delivery experience to provide proactive solutions and optimize client environments.

Key Responsibilities

Client Relationship Management

Maintain regular client meetings (weekly, biweekly, or monthly) to assess service delivery and address concerns

Act as a trusted technology advisor, developing strong relationships with key client stakeholders

Advocate for clients within K3 Technology, ensuring their technical needs are met and aligned with business objectives

Assist with Quarterly Business Reviews (QBRs) and facilitate annual IT roadmap planning for proactive support and infrastructure upgrades

Technical Oversight & Auditing

Conduct IT audits of client environments, including:

File share permission reviews to ensure proper access control

Active Directory (AD) structure audits to optimize security and efficiency

Microsoft 365 security reviews to enforce best practices

Server configuration assessments to ensure compliance and performance

Network firmware updates and infrastructure reviews to maintain security and reliability

Identify gaps, security risks, and inefficiencies, providing clear recommendations for improvement

Service Delivery & Problem Resolution

Track and manage client technical issues, ensuring full resolution rather than temporary mitigation

Work closely with the service desk and engineering teams to escalate, troubleshoot, and resolve complex issues

Ensure timely follow-ups and resolutions on all client-reported problems

Monitor Service-Level Agreements (SLAs) and ensure the team is meeting or exceeding client expectations

Strategic Planning & Business Alignment

Align IT solutions with clients quarterly and annual business objectives to support growth, security, and operational efficiency

Provide clients with technology recommendations that enhance productivity and security

Collaborate with internal teams to ensure the right resources are allocated to client needs

Proactive IT Management & Best Practices

Continuously monitor client environments to ensure compliance with industry best practices and evolving security threats

Guide clients on technology lifecycle management, advising on upgrades, migrations, and end-of-life planning

White Glove Support & Client Success

Deliver a high-touch, white-glove experience, ensuring clients feel valued and supported

Educate clients on IT best practices, security risks, and optimization opportunities

Preferred Skills

Client Relationship Management: Proven ability to build and maintain long-term relationships while acting as a strategic IT advisor

Strategic IT Consulting: Experience conducting QBRs, developing IT roadmaps, and aligning IT solutions with business needs

Technical Oversight: Ability to review IT environments for security gaps, inefficiencies, and compliance risks

Service Delivery & Issue Resolution: Strong troubleshooting and problem-solving skills, ensuring escalations are managed effectively

Business & IT Alignment: Understanding of how IT solutions impact business operations and how to drive technology improvements

Proactive IT Management: Experience monitoring IT environments, recommending security enhancements, and improving operational efficiency

White Glove Support: Commitment to providing an exceptional client experience through proactive communication and responsiveness

Collaboration & Leadership: Ability to work cross-functionally with internal teams and contribute to a culture of continuous improvement

Qualifications

3 years in a Technology Account Manager, vCIO, IT Consultant, or similar client-facing IT role within an MSP or IT service provider environment

Experience managing client relationships, conducting IT reviews, and providing strategic technology recommendations

Ability to review Active Directory structures, Microsoft 365 security settings, server configurations, and network infrastructure at a high level

Understanding of IT best practices related to security, compliance, and IT lifecycle management

Ability to bridge technical and business conversations, ensuring IT investments support client business objectives

Experience aligning IT strategies with client growth plans and operational needs

What We Offer

401(k) with up to 3.5% match

Generous PTO and paid holidays

Paid training, certifications, and professional development opportunities

A supportive, team-driven environment

A transparent, communicative work environment with an open-door policy

Opportunities for career advancement in a rapidly growing company

A role where you can make a direct impact on clients IT success

Compensation

$70,000 DOE (Depending on Experience)

How to Apply

If you are a results-driven IT professional who excels at client relationships and strategic consulting, we want to hear from you!

Apply now at https://k3techs.com/careers/.

K3 Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.