Customer Service Representative Doggie Daycare

K9 Resorts, the industry leader in luxury boarding and dog daycare is looking for an energetic, organized team member that has an enthusiastic personality and is outgoing and positive. This person should love dogs and upon successful completion of training, you can even bring your beloved to work with you!

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

ABOUT YOU:

• You love dogs.
• You’re fast paced, self-driven with a strong sense of urgency.
• You’re organized and detail oriented.
• You thrive when you have multiple challenges on your plate.
• You like to work with others and build a teamwork consensus
• You’re lively, enthusiastic and a very strong communicator.

Customer Service Representative Essential Job Functions:

• Greets all guests coming into the building
• Very customer service-oriented
• Answers telephone inquiries
• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs easily (knowledge of GINGR a plus)
• Able to use down time effectively
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Works closely with owner in charge to handle small office tasks
• Provides tours of the facility to potential guests when necessary
• Provides personal playtimes for dogs when such a service is requested
• Performs body checks on dogs to search for pre-existing conditions and/or injuries
• Has the ability to perform the following tasks at the request of the General Manager/Owner: Sanitation of all boarding and daycare accommodations; Monitoring Daycare; Bathing

Qualifications:

• Must complete K9 Resorts Certification Program for a Customer Service Representative
• Customer service-oriented

Education and Experience:

• High School diploma or equivalent
• Previous experience in a customer service role is required
• Weekend and holiday hours are required

Technical skills:

• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.

Personal Characteristics:

• Must be able to communicate with all types of people, remain calm, mediate, and problem solve.
• Well-organized and efficient
• Must be of moral and ethical character
• High level of emotional intelligence
• Ability to multitask
• Strong ability to adapt to change and support company directives
• A Can-Do - It is my job attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate a love for dogs

Application Question(s):

• What excites you the most about this position?
• How does your previous experience make you a good fit for this position?
• Do you own a dog?

Company Description

K9 Resorts Luxury Pet Hotel (http://www.k9resorts.com) strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding, and world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

Benefits

Job Types: Full-time

Benefits:

• Employee discount
• Flexible schedule

Schedules available:

• 8 hour shift
• 4 hour shift
• 10 hour shift
• 12 hour shift

Ability to commute/relocate:

• Bethlehem, PA 18020: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Evening shift
• Morning shift

Work Days:

• Holidays
• Monday to Friday
• Rotating weekends

Ability to Commute:

• Bethlehem, PA 18020 (Preferred)

Work Location: In person

Salary : $14 - $15