Luxury Pet Hotel Concierge (Customer Service Representative)

K9 Resorts, the industry leader in luxury boarding and dog daycare is looking for an energetic, organized team member that has an enthusiastic personality and is outgoing and positive. This person should love dogs and upon successful completion of training, you can even bring your beloved to work with you for free! We are looking for employees that are interested in career progression as we build out this franchise into a multi-unit franchise across New York.

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

**Candidates with prior experience working in a fast-paced environment such as the food-service/restaurant industry ( hostess / host, servers / waiter / waitress ) or hospitality/lodging industry ( concierge, front desk ) are also encouraged to apply.**

ABOUT YOU:

• You love dogs.
• You’re fast paced, self-driven with a strong sense of urgency.
• You’re organized and detail oriented.
• You thrive when you have multiple challenges on your plate.
• You like to work with others and build a teamwork consensus
• You’re lively, enthusiastic and a very strong communicator.

IF YOU ARE SEEING YOURSELF IN THESE WORDS, WE’D LOVE TO TALK TO YOU ABOUT OUR CUSTOMER SERVICE REPRESENTATIVE ROLE.

Title: Customer Service Representative

Reports to: General Manager / Resort Owner

Essential Job Functions:

• Greets all guests coming into the building
• Very customer service-oriented
• Answers telephone inquiries
• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs easily (knowledge of GINGR a plus)
• Able to use down time effectively
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Works closely with owner in charge to handle small office tasks
• Provides tours of the facility to potential guests when necessary
• Provides personal playtimes for dogs when such a service is requested
• Performs body checks on dogs to search for pre-existing conditions and/or injuries
• Has the ability to perform the following tasks at the request of the General Manager/Owner:Sanitation of all boarding and daycare accommodations; Monitoring Daycare; Bathing

Qualifications:

• Must complete K9 Resorts Certification Program for a Customer Service Representative
• Customer service-oriented

Education and Experience:

• High School diploma or equivalent
• Previous experience is preferred but not required
• Some weekend and holiday hours are required

Technical skills:

• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.

Personal Characteristics:

• Must be able to communicate with all types of people, remain calm, mediate, and problem solve.
• Well-organized and efficient
• Must be of moral and ethical character
• High level of emotional intelligence
• Ability to multitask
• Strong ability to adapt to change and support company directives
• A Can-Do - It is my job attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate a love for dogs

Application Question(s):

• What excites you the most about this position?
• How does your previous experience make you a good fit for this position?
• Do you own a dog?

Company Description

Ritz Barklton Holdings is a multi-unit franchisee of K9 Resorts Luxury Pet Hotels that is looking to grow its footprint across Long Island and is seeking individuals that want to be a part of a growing business with opportunities for advancement as we expand.

K9 Resorts Luxury Pet Hotel (http://www.k9resorts.com) strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding, and world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

Benefits

We offer a discount on all services, free dog daycare when onsite working, employee discounts on nationally recognized brand-name products and services and local retailers, and paid vacation (for F/T Management only).

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities
• Tips

Work Days:

• Holidays
• Weekends as needed

Ability to Relocate:

• Syosset, NY 11791: Relocate before starting work (Required)

Work Location: In person

Salary : $18