Customer Service Representative

Compensation and Benefits:

• Free Doggie Daycare: while you work (unless we are at capacity.)
• Employee boarding discounts: when you are travelling.
• Pay Frequency: Weekly
• Salary: $17
• Incentives & bonuses (paid weekly:) Performance based incentives.
• Scheduling: Full time shifts are 5 days per week. We will do our best to work with you on your scheduling needs.
• Retirement: 401k
• Paid Time Off: Annually, two weeks PTO for FT and one week for PT employees. PTO accrues at 4% of hours worked immediately.

Customer Service Representative

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs easily
• Very customer service-oriented
• Able to use down time effectively
• Greets all customers coming into the building
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Answers telephone inquiries
• Works closely with owner in charge to handle small office tasks
• Provides tours of the facility to potential customers when necessary
• Responsible for feeding and medicating of all dogs
• Provides personal playtimes for dogs when such a service is requested
• Takes dogs outside for elimination breaks
• Performs body checks on to search for pre-existing conditions and/or injuries
• Has the ability to perform the following tasks at the request of the General Manager/Owner
• Sanitation of all boarding and daycare accommodations
• Monitoring Daycare
• Bathing

QUALIFICATIONS:

Job Requirements:

• Complete K9 Resorts Certification Program for a Customer Service Representative
• Complete Professional Pet Boarding, CPR, First Aid and Respiratory Illness Courses. We will provide these courses.
• Customer service-oriented

Education and Experience:

• High School diploma or equivalent
• Previous experience is preferred but not required
• One weekend day and holiday hours are required

Technical Skills:

• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.
• Ability to lift 50lbs

Personal Characteristics:

• Kind, compassionate, friendly, outgoing, caring and tolerant.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Embody a love for dogs.
• The ability to retain a high level of confidentiality.
• Stress tolerance – must be able to remain calm under highly stressful and unexpected situations.
• Dependable and responsible.
• Ability to communicate with all types of people, remain calm, mediate and problem solve.
• Excellent moral and ethical character and compass.
• Flexible hours
• Positive attitude

The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Shift:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Rochester, NY 14618 (Required)

Work Location: In person

Salary : $18