What are the responsibilities and job description for the Assistant Veterinary Medical Manager position at K9s For Warriors Inc?
K9s For Warriors is the nation’s largest provider of service dogs to veterans suffering from the invisible wounds of war, such as Post-Traumatic Stress Disorder. Our unique, in-house program helps change the lives of American heroes by pairing them with a battle buddy, who was likely a rescue dog and then teaching him or her to utilize that dog to mitigate the symptoms of their wounds. In order to continue the great work, we are doing, we are in need of an Assistant Veterinary Medical Manager to join our amazing team!
Basic Function
Under the general direction of the Director of K9 Support Operations, the Veterinary Medical Manager is responsible for the oversight and management of the medical care of all dogs in K9s For Warriors programs and the supervision of all Veterinary personnel across all campuses. This position plays an important role in maintaining uniform medical care for all dogs in the organization as well as maintaining healthy relationships among departments of the organization and with Veterinarians.
Essential Functions and Duties
- Hire, train, schedule, approve timecards, conduct performance reviews, and supervise all employees on the Veterinary team
- Recruit and maintain relationships with general practice and specialty veterinarians and clinics for all campuses to provide complete care for all dogs in the program and support to Warriors post-graduation
- Create, adapt, and update Standard Operating Procedures for the Veterinary Department consistent with current and best medical practices, ensuring uniformity of medical care across all campuses, including guidelines provided by Veterinarian
- Review and maintain current and comprehensive medical records, including applicable certificates and documents on all dogs in the program, including projections of new arrivals, and established dogs in training. Update veterinary data system to ensure compliance and consistency with organization standards
- Fill in and provide hands on assistance to veterinary staff when needed, with ability to perform all veterinary technician responsibilities and functions
- Always handle animals humanely and safely and hold Veterinary staff accountable for same
- Participate in and/or host staff meetings, training, and development opportunities
- Order, receive, maintain, and track inventory and logs of all medications, clinic supplies, diagnostic supplies and disseminate incoming products and supplies to appropriate personnel
- Participate in mock veterinary exams with Warriors during class, educating about appropriate veterinary care and what to expect when returning home with their Service Dog
- Ability to work with dogs on unknown or outdated vaccination history
- Follow and adhere to all PPE policies
- Work closely with Veterinarian to manage complex medical cases
- Initiate emergency procedures when necessary
- Follow and promote K9s’ culture, values, policies, and procedures
- Provide a positive example regarding corporate culture, work ethic, attitude, professional ethics, knowledge of policies/procedures, interpersonal interactions, and mutual respect
- Provide exceptional, courteous, and compassionate customer service to the public, volunteers, and other staff members
- Address any medical concerns our Warriors may have regarding their Service Dog, and conduct exams, draft care plans, and conduct follow ups, as needed.
- Carry a duty phone on a rotating basis for any after-hours needs requiring medical attention
Other Duties
- Perform other duties as assigned by supervisor
- Work collaboratively, and with a positive attitude, with all K9s’ department teams for the care, benefit, promotion, and ultimate outcome for dogs in our care
- Be available after hours and weekends to provide direction for medical or emergency care of dogs
Qualifications and Education Requirements
- At least 3 years of veterinary experience
- Certification through an accredited Veterinary Technician program preferred
- 1 to 2 years of management or supervisory experience
- Excellent communication skills and the ability to multi-task
- Ability to work independently with little to no supervision and within a group setting
- Valid driver’s license is required and meet standards to be added to company driving policy
- Must have basic computer literacy skills
Physical Demands
- Ability to exert a moderate to extensive amount of physical effort, including stooping, crouching, twisting, turning, walking stairs, climbing, driving long distances, and lifting objects weighing up to fifty (50) pounds. Exposure to unpleasant odors, loud noises, chemicals, and inclement weather
