What are the responsibilities and job description for the Warrior Advocacy Specialist position at K9s For Warriors Inc?
Job Description
Job Description
K9s For Warriors is the nation’s largest provider of service dogs to veterans suffering from the invisible wounds of war, such as Post-Traumatic Stress Disorder. Our unique, in-house program helps change the lives of American heroes by pairing them with a battle buddy, who was likely a rescue dog and then teaching him or her to utilize that dog to mitigate the symptoms of their wounds. In order to continue the great work we are doing, we are in need of a Warrior Advocacy Specialist to join our amazing team!
SUMMARY / OBJECTIVE
Under the direct supervision of the Warrior Advocacy Manager, the Warrior Advocacy Specialist is primarily responsible for supporting Warrior Advocates within the appropriate alphabet split by checking in routinely and providing education and resources from our voluntary program, so that they can support their Warrior and family members.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor’s degree or equivalent work experience
- Knowledge of the Veteran community and issues regarding serving clients from this community
- Experience in working with Veteran Service Organizations and Department of Veterans Affairs
- Ability to work with persons with mental and physical disabilities
- Experience working in customer service field preferred, e.g. customer service associate
- Possess patience to interact with challenging clients
- Strong verbal, written, and oral communication skills; this position requires the candidate to possess a strong ability to speak clearly, and effectively as well as the ability to listen to and hear clients who may be in distress or challenging
- Veteran or veteran spouse / partner status preferred
- Valid driver’s license and meet policy requirements for company auto insurance
ESSENTIAL FUNCTIONS :
OTHER DUTIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
In addition to working on a computer, this position would require the ability to lift files, open filing cabinets and to bend or to stand as necessary. This role also requires walking and standing for interim periods of time to communicate in person with the warriors and the general public.
