What are the responsibilities and job description for the Field Service Technician position at Kadant Solutions Division?
Job Description
Title: Field Service Technician
Summary Description
Kadant Solutions Division is seeking to hire a Field Service Technician. This individual will cover the Midwest United States and preferably reside in the vicinity of Chicago, IL or Milwaukee, WI.
Exemplary Duties/Responsibilities
The Field Service Technician is responsible for providing maintenance, installation, start-up, and troubleshooting of Kadant Solutions products. The successful candidate must be capable of prioritizing and handling multiple tasks simultaneously as well as developing and maintaining strong customer relationships, and maintaining accurate, complete, and up-to-date customer information. Results will be measured by service revenue generated and growth of consumable products at targeted accounts.
Typical activities include planning, scheduling, and executing service, installation, start-up, and troubleshooting mill visits. The Field Service Technician will provide accurate and timely reports and billing documentation; take field notes, conduct surveys, map machines, and evaluate existing equipment; and communicate with engineering regarding field modifications. The candidate will assist the District Sales Manager with the promotion and sales of all products including service, service contracts, and spare parts.
Employment Standards
Successful candidates will have a high school education with two to four years of technical training and two years of field troubleshooting. Experience in paper machine applications is a plus. Success in this position requires critical thinking skills and the ability to apply consistent logic to diverse situations. Strong technical and mechanical aptitude coupled with excellent interpersonal and communication skills is essential. The candidate must be able to work remotely from a home office, independently, and be a team player. Computer proficiency in Microsoft Office is required.
Requirements:
There will be extensive travel including weekends and/or holidays at the customer’s location when necessary. Competitive compensation, commission plan, company vehicle, company mobile devices, remote office, and relocation assistance are offered. This position offers the opportunity for advancement within the Kadant Solutions Division.
This candidate will work directly for the North Region Sales Management. Interested applicants should submit a letter of interest along with a resume to Kadant Solutions Division Human Resources.
Note: This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Supplemental Pay:
- Commission pay
COVID-19 considerations:
All Personnel- internal and external are required to wear a mask. Facility is sanitized daily and also several times a day. A Pre-screening questionnaire is required for external guests.
Willingness to travel:
- 50% (Preferred)
Work Location:
- On the road
Work Remotely:
- No