What are the responsibilities and job description for the Collections Agent position at Kafene, Inc.?
A company is looking for a Collections Agent to join their Collections team.Key Responsibilities : Utilize advanced negotiation skills to understand customer situations and resolve delinquencyLearn and implement new collection techniques and payment programs to improve business outcomesEnsure compliance with laws and internal policies while maintaining high standards of customer serviceQualifications : High School diploma / GED requiredMust have at least one year of collection or customer service experienceProficiency with basic computer functions is strongly preferredWillingness to work in a 100% phone-based customer interaction environmentInternet access from home is required
