What are the responsibilities and job description for the Guest Services Representative position at Kah-Nee-Ta Resort & Spa?
Positions are available in:
- Front Gate
- Retail Shop
- Guest Services Office
Key Responsibilities:
- Greet and assist guests with professionalism and a positive attitude
- Provide accurate information about the resort and nearby attractions
- Use POS systems accurately for retail transactions
- Maintain clean, organized, and well-stocked work areas
- Support resort operations and assist other departments when needed
- Handle guest concerns calmly and efficiently
- Help with signage, flyers, and guest communication materials
- Learn and use resort systems (LiveRez, Podium, GateMaster)
What We’re Looking For:
- Strong communication and people skills
- Positive, friendly attitude and a team-player mindset
- Basic computer skills (Microsoft Office experience a plus)
- Experience in customer service, retail, or hospitality preferred
- Able to stand for extended periods and lift up to 25 lbs
- Comfortable working in small areas
- Willing to work weekends, holidays, and occasional overtime
- Dependable, detail-oriented, and able to multitask
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Warm Springs, OR (Required)
Ability to Relocate:
- Warm Springs, OR: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $23
