What are the responsibilities and job description for the Front Desk Associate - Marriott position at Kahler Hotels LLC?
Overview
Marriott Hotel Rochester Mayo Clinic, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success.
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out.
Responsibilities
- Greet and welcome guests upon arrival and departure
- Check guests in and out efficiently and accurately
- Manage reservations via phone, email, and in-person
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process payments and manage the cash drawer
- Provide information about the hotel, available rooms, rates, and amenities
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
- Maintain a neat and organized front desk area
- Adhere to all hotel policies, procedures, and safety guidelines
Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in the hospitality industry
- Proficiency with hotel management software (e.g., OPERA, Protel) is a plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Professional appearance and demeanor
- Ability to stand for extended periods
Benefits:
- Competitive pay
- Health, dental, and vision insurance
- Paid time off
- Opportunities for career advancement and professional development
