What are the responsibilities and job description for the Express Service Advisor - North Park Subaru position at Kahlig Auto Group?
Express Service Advisor - North Park Subaru
Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
On a typical day, this will include:
- Upselling additional services using low pressure, high integrity methods
- Providing accurate repair/maintenance estimates
- Adhering to policies on vehicle care and operation
- Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
- Reviewing and explaining repairs and associated costs with customers
- Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
- Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits:
- A competitive salary
- A great working environment where you’ll be supported by a team of professionals
- Medical, Dental & Vision Insurance
- 401K Retirement Savings Plan
- PTO
- Discounts on vehicle purchases
- Advancement opportunities for high performers
The Requirements:
- Outstanding customer service skills
- A positive attitude
- Previous experience in a similar role would be highly desirable
About our Dealership
Kahlig Auto Group is an industry leading automotive retailer comprised of 14 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.
