What are the responsibilities and job description for the DID Support Specialist position at Kahn Litwin Renza?
Envision Technology Advisors' digital presence and software development group is dedicated to delivering leading business solutions to clients, collaborating with positive and smart teammates and believes a healthy work / life balance is the standard not a perk. With a state-of-the-art new hybrid-style office, we lead by example in the hybrid work environment.
If you join our industry leading DID team, you can expect to work on projects that are challenging and meaningful. You will continue your professional growth through the job experience and provided training and certifications. Internally, you will work collaboratively with project managers, UI / UX developers, creative designers, and software developers to deliver best-in-class customer support to our clients. You will be working with clients from world-changing nonprofits to emerging startups and tech leaders.
We are seeking customer-oriented individuals to provide support for our customers and strive for a junior developer position. Our support service desk is the focal point for reporting and updating status for existing issues, opening new incidents, and initiating change or service requests.
Desired Technical and Work Experience
- An understanding of how email works (experience with SendGrid a plus)
- Understanding of how DNS works
- You must be an excellent communicator and have unparalleled customer service skills
- Have strong troubleshooting skills
- Must be able to show examples / demonstrate that you genuinely understand the nature of good customer service
- Comfortable with website content entry
- Listen, collaborate, and communicate well
Job Duties and Responsibilities
Training and Growth
Education / Certifications
