What are the responsibilities and job description for the Behavioral Health Representative position at Kahuku Medical Center?
Job Title: Behavioral Health Representative
Department: Behavioral Health
Reports to: Director of Behavioral Health
Status: Non-Exempt, Non-Bargaining
Job Summary:
Provides administrative and clinical support to the Behavioral Health Clinic and Director.
Duties & Responsibilities:
- Manage clients initial and ongoing appointments and enter appointments into EMR.
- Places client reminder calls the day before the scheduled appointment.
- Executes and operates case management functions of all BH clients, including the assessment and community referrals to ensure BH clients have the support they need.
- Communicate financial details to clients, including prior authorizations, collect co-pays upon client appointment, sliding scale fees, and forward all billing inquiries or concerns to the appropriate KMC staff.
- Assist in the creation of a safe and supportive care environment by greeting and assisting clients, visitors, and staff.
- Performs clinical functions to assist Nurse Practitioner such as collecting vitals, obtaining appropriate client medical records, scheduling medical appointments and other duties as appropriate.
- Facilitates the prior authorization and approval process for medical and behavioral health referrals as identified by a Behavioral Health provider.
- Assist clinical providers in identifying and/or assisting high-risk clients with referrals to appropriate community resources.
- Review treatment plans for high-risk clients, interpreting previous and narrative data, and responding to correspondence.
- Resolve client or visitor questions and/or direct to the appropriate resource.
- Answer telephone phone calls, and return calls, promptly and relay messages to appropriate personnel.
- Places client reminder calls the day before the scheduled appointment.
- Orders and maintains departmental client care and office supplies. Follow purchase requisition procedures.
Education & Experience:
- Bachelor’s degree or certification in behavioral health or related fields is required.
- Previous experience in a similar role is preferred.
- One (1) year healthcare administrative experience preferred.
- One (1) year behavioral health experience.
- One (1) year Customer service skill and experience preferred.
- CERNER, EPIC, and Microsoft experience preferred.
Working Conditions/Physical Requirements:
- Prolonged standing and walking.
- Occasional bending, stooping, reaching, and sitting.
- Use hands to handle, control or feel objects, tools, or controls.
- High concentration and alertness level required, with frequent attention to detail motivated self-starter; results driven with strong desire to succeed.
- Communicate directly, clearly, and effectively with supervisor, other employees, and department heads.
- Coordinate work with employees and department heads in a professional manner.
- Be approachable; relate well to others; be receptive to feedback and articulate clearly.
- Actively listens and get clarification to identify and resolve problems in a timely manner.
The above information has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required doing this job. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
