What are the responsibilities and job description for the PBX Operator II position at Kahuku Medical Center?
Job Title: PBX Operator II
Department: Patient Access
Reports To: Patient Access Supervisor
Reports To: Patient Access Supervisor
Status: Part-Time, Non-Exempt, Bargaining (UWP)
Primary Purpose: Responsible for the hospital's telecommunication system through the PBX and intercom. Assists in public relations of the hospital through contact by phone and incoming visitors.
Essential Duties and Responsibilities:
- Responsible for the hospital's telecommunication system through the PBX and intercom.
- Under the direction of the Business Office Manager may assist with billing cash accounts.
- Greet and assist callers and visitors to the hospital.• Receive, open, and deliver mail to correct department.
- Maintains cash receipt journal. Enters checks, cash and credit card payments and non-patient journal entries.
- Assist Business Office with billing questions and payments via phone. Notes are documented in Revenue Cycle.
- Collects and receipt incoming cash and credit card payments from patients.
- Maintains cash box and credit card log receipt daily.
- Record insurance TADs daily in Revenue Manager/
- Performs other related work as directed.
Training / Educational / Experience Qualifications:
- Graduate from high school or its equivalency is required.
- Typing skills required.
- Computer knowledge preferred.
Physical, Communication, Mental and Environmental Demands:
- Must be able to express or communicate effectively (clearly and tactfully).
- Prolonged sitting, with continuous handling and frequent fingering.
- Occasional corrected vision usage.
- High concentration and alertness level.
The above information has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required doing this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
