Help Desk Support Service Specialist Senior

Position Title: Help Desk Support Service Specialist Senior

Work Location: Fort Carson, Colorado Springs, CO

Salary Range: $50,000-$60,000

Job Summary

KaiHonua, LLC has an immediate opening for a Help Desk Support Service Specialist Senior to join our rapidly growing team. The employee shall provide Tier II technical support to resolve hardware, software, and IT issues. The employee shall also provide end-user assistance at the workstation or docking stations and perform troubleshooting and repair services for all hardware and software issues.

Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

• Under general direction, provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Handles problems that the first-tier of help desk support is unable to resolve.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Provide technical assistance to end-users using approved remote capabilities, or on-site at the customer’s building/workstation.
• Provide technical support for printers, scanners, multi-function devices, and other peripherals.
• Install, configure, troubleshoot, and maintain end user equipment and software, such as computers, printers, peripherals, etc.
• Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to include items such as, hardware, software, account, and e-mail basic issues.
• Additional duties as required.

Compensation Minimum: $50,000

Compensation Maximum: $60,000

Job Requirements and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Certifications

• Bachelor’s degree in computer science, information systems, cybersecurity, or other related discipline is preferred or have equivalent experience.
• Five to 7 years’ experience preferred
• GFACT or CND or Security or GSEC certifications

Abilities

• Ability to organize, prioritize and meet deadlines and find preventative solutions while troubleshooting
• Manage multiple complex technical initiatives simultaneously
• Exceptional time management skills
• Takes initiative and demonstrates accountability

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Paternal Leave
• Tuition reimbursement
• Paid federal holidays

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

Security Clearance

Position requires a Secret security clearance. Must be a US citizen.

Company Summary

Headquartered in Hawaii, KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Salary : $50,000 - $60,000